[Resolved] Airtel — Data card | |||||
Hello Everybody After exercising an tremendous amount of patience and effort from my end to clear the issue - I have no other way but to write to you people. Here is what i have experienced since February 14 / 2015 I made a call to your call centre for a change in plan on Feb 14- Doc no[protected] / feb 14. i requested to change my plan from existing Rs 1100 to Rs 575 (i guess). My request was taken and i was told that the plan has been changed. The same month i received a bill where it did not reflect change. Following month also it was not changed. I expressed my disappointment about the same. I called the call centre three times to talk with as many supervisors. I specifically requested to speak with supervisors. All of them - each one of them told me that the issue will be escalated and sorted within 24 hours and that i would receive a call from the supervisor themselves. Till date i have not received any calls. My data card connection was disconnected. I started getting calls from the Bill collection representatives. I need to say that each one of them is poke with - either didnt know how to communicate or they were outright rude. It was quite shocking. I received a call from the Airtel Legal team (ph no - [protected]) I explained the situation. I was told that the legal team will revert it back to the administration. (actually nice of him) On the 10th of the august (if i am right) - I was in an emergency situation at hospital. I received a call from[protected] telling me that a complaint has been filed at the Chamrajpet police station, claiming that it was the sub-inspector speaking to me. he referred me a case number PLC 198062/2015. I was told that i will need to get a bail from the court. When i called Airtel / and after speaking to my lawyers I realised this was hoax call from Airtel collections department. I called the Airtel legal team and they put me onto Mr Hanumanthappa (ph no- [protected]). Mr Hanumanthappa heard me out and told me that he would call me before 4 hours. i wanted to report this call to the police station. I called the call centre and i was transferred to the Escalation department who heard me out and all i got was - pls pay up the bill and that the issue will be closed. I remind you the problem is from your side - not mine. I received a call from Mr Hanumanthappa team - One Mr Raghu ( ph no [protected]) - from the Relationship team. I was told that the issue will be sorted and i would receive an apology mail from the collections department the next day. This was on 10th of August / 2015. I was also told that most people with pending bills are cheats and therefore collection team uses such techniques. I have not received any communication from any of the numbers post that. Looks like it is conveniently forgotten. Two days ago i received a call from airtel from the escalation team asking me if the issue is sorted. Pls let me know how to sort this out. I would like to visit the Chamrajpet police station to file a complaint on the number from which i received a call claiming that it was SI of the Police Station to start with. I look forward to hear from you. Its a pity that a company like Airtel is so inefficient and irresponsible. Was this information helpful? | |||||
Aug 9, 2021 Complaint marked as Resolved | |||||
2 Comments | |||||
Comments
Dear Santosh,
This is with reference to your post dated 29 September 2015.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards
Umesh Arora
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post dated 29 September 2015.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards
Umesh Arora
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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This is with reference to your post dated 29 September 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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