[Resolved] Airtel — Data offer fraud in samsung j series

gvs_vijay

from Mohali, Punjab

Address:

Coimbatore, Tamil Nadu

Airtel recently announced 4g data offer for samsung galaxy j series such as 10gb 4g data at the price of 1gb 4g data for rs.265. But when i use the internet the signal always shows 4g, even though it deducts from 3g data balance, and beyond 3g data balance it will deduct money from main balance. The airtel data offers are always fake. When the usage is in 4g why they are charging for 3g.

Basically i paid for a high class service (4g) and they charge me for providing me a low class service (3g/2g), even though the signal is in 4g. Airtel subscribers beware of fake offers claimed by airtel.

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Oct 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 31 August 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Sep 09, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 31 August 2016.

We tried calling you multiple times to get additional details on your number to enable us to address your concern. However, there was no response.

Since we have not heard back from you, we trust your issue has been resolved.

Please write to us at airtel.[protected]@airtel.com

Look forward to hearing from you.

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence