[Resolved] Airtel — Data received only 1gb instead of 2gb

manoj2188

from Bengaluru, Karnataka

Address:	Singrauli, Madhya Pradesh, 486881
Website:	www.airtel.in

Dear airtel team, I never expected that I will face this kind of issue from airtel. I have recharged my airtel number [protected] by 159 as there was an offer to get 2gb of data. After recharge I received a message that my account has been field with 1gb of data. As per my uses I was informed by messages that has much data is used and how much is remaining. But after finishing 1gb am not able to use another 1gb of data and also no any message or notification about remaining 1gb of data. Yesterday on 19th of January I called to airtel customer care executive. They were replying that I consumed total 2gb. If I haven't received 2gb of data then how can I use it. Really to worst customer service, even the officers don't know how to handle customer. Please provide proper training to them and refund my another 1gb of data which I havnt received yet. Otherwise I will port my number to any other operator.

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Feb 27, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jan 26, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 20 January 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

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