Airtel Complaints & Reviews

I recharge my mobile on 7th of dec 2016, but till date i didn't get any benefit from that recharge. do the needful. i complain so many time to the customer care but they are unwilling to help me. and every time they told me lie we will call you and solve your issue but till date problem is not solved. and also they are unwilling to take any complain.

Today, I have received call from Number([protected]), saying that they are calling from Lok Adalat court as a case was filed against me for Outstanding Airtel Bill.

I strongly feel that call was made by people connected to Airtel.

I was using Airtel connection for my broadband and was paying around 1500Rs monthly for 1 year.(Airtel Fixedline no. [protected])

I had to shift my house, So I have cleared all my outstanding bills and requested for transfer only when they promised that it will take a maximum of 3 days.

I called multiple times to customer care within that three days no proper response at all, Was fed and took connection from another service provider.

Someone from Ariel came after 15 days without intimating me and told me that he activated port and phone/broadband setup will be done in other week by some other team.

I have informed that I have already taken another broadband, He suggested me to call Airtel customer care and inform, Which I did.

Am still unsure how this outstanding was lashed on me.

Now some one called me and quotes a Lok Adalat Case reference number ctc2784/13c/2017, Also threatens me to appear before lok adalat for settlement within a week or else they will de-activate all
my government ID's.

If this is not from Lok Adalat, Am surprised how a company like Airtel use these kinds of methods on their customers who are using Airtel services from many years.

Appreciate your help on this.

Regards,
Sreedhar.

I wanted to take airtel connection and requested for that.One Guy from Airtel came and told me to pay rs 1000 online through Airtel Website.I payed the amount and later the airtel guys told that the area is not feasible for Airtel connection and told the amount will be refunded in another 1 week .Till now i did not get the amount back its been more than 1.5 months.I sent mail more than 5 times and called Airtel Csutomer care more than 10 times, These guys will just take complaint and give new complaint no everytime.Below is the Details.I am also attaching Bill which i paid.
Could you please take required action.The amount should be refunded ASAP

CAF No :- tblr 7258704
New Complaint No:[protected]

Dear Sir/Ma'am,

My name is Chaitanya with airtel postpaid number of +91 [protected], registered in Chennai, Tamil Nadu, India.

I had applied for postpaid to prepaid conversion on 28th December. I requested for a new sim and paid the remaining amount of my airtel postpaid card. I was promised that the conversion will be made by January 2nd, 2017. On January 2nd, I raised a complaint stating that the conversion had not completed. I was given a complaint reference number 73280776 and promised that the conversion will be made by Jan 4th whatsoever. Even after following up for three days with the customer care, the conversion was not successful. I spoke to the customer care on January 3rd and informed that I would be leaving the country on January 5th and requested them to take this as highest priority. I was promised that the conversion will be definitely made by January 4th evening whatsoever. I left the country for further studies but my conversion is still not successful. I requested my brother to complain regarding the same in the ARC, T.Nagar, Chennai, Tamil Nadu. He spoke to a lady called Sudha who said that the conversion was complete and only the documentation was pending. She assured that it will be done within one working day and gave her contact number for any queries. My brother tried calling her after one working day. The phone was either switched off or not reachable whenever he tried. I got a message yesterday saying Airtel tried reaching me and will try contacting me again. It's funny that Airtel does not even consider emailing the customer when he/she is not available via phone.

This service of yours is very inconvenient. I do not understand as to why a customer has to run around for the conversion. The customer guy called me when I was in India and he was asking me to give him the address of the ARC. I told him the area and the pincode. He was unable to locate. I was surprised that a guy from airtel does not know office of his own company! He said he cannot help me unless I give him the address. I had to again run around to get the address. I never faced any inconvenience like this in my life so far. I received a bill on 12th January. I will not be paying the bill as, for me, I have requested the conversion and paid the remaining amount already on Dec 28th.

This will be my last resort and last try. I will not be trying to contact Airtel regarding my conversion. Please look in to this.

A frustrated and tired customer,
Chaitanya

PS: I tried just now to talk to Sudha. Her phone is still switched off!

My no is [protected] my best offer was 149 rps main 4gb 3g/4g net for 28 days
i have done the the recharge on 17/1/17 at 03:10 pm but i i was only getting 2g speed when i made a call to customer care MS Ritu Devi attended my call and i gave her all the details . my phone is 4g and i was using aitel 3G services on the same address few months back. but when i asked her why i am not getting 3G speed she was unable to tell me. Even when i asked her weather my complain has been raised she said yes but when i asked her for complain no she said we dont provide any complain no actually we dont have any when i wanted to forward my call to seniors she deliberately disconnected my call.
No [protected]
Phone - ASUS MAX
Location ASSAM Jorhat, p.o nakachari 785635

I have requested for airtel broadband connection on November 7 2016 in Abbaiah Reddy Layout. They have been saying since then they are working on upgradation and that they will call once the connections are available. How many more months do you want for upgradation as it has been almost a year now since the first concern has been raised? And if you cannot provide connection in the area then remove all your banners from the area.

Dear Sir:
DSL No. [protected]_tn

I signed up for Airtel Broadband 100 GB plan on 9 Dec 2016, Paid Rs. 1480, got receipt (Rs. 1299 + tax). Actual installation was done only on Jan 4, 2017 after several attempts to reach Airtel. Service Dept no response, Airtel Sales person Augustin +91 [protected] refuses to respond to my calls. Will not pick up mobile or acknowledge sms.

On installation Airtel has put me on a 90 GB plan, yet payment collected for 100 GB plan. The monthly rental cycle ends in 6 days!!! 30 days credit not given.

I need the correct plan to be updated with 30 days monthly cycle. Airtel keeps transferring my call to the Service Dept, who do not pick up the phone. Mails to [protected]@in.airtel.com keeps getting responded by Sivakumar, Service Specialist saying "pls mail [protected]@in.airtel.com!!! When I check the mail history I notice that the email address is being corrected by Airtel. My sent box clearly has mails marked to [protected]@in.airtel.com.

I am extremely annoyed and surprised at Airtel behaving like this.

Regards
Moses

Dear sir/madam. I am recharged my wife's mobile with no [protected] with R's 349 for unlimited local calls for 28 days using MY AIRTEL app. But I got problem and failed to get one time password. So I gone through my HDFC AC netbanking and completed . But in my HDFC AC two times R's 349 was debited. So please verify my recharge history and take necessary action to return an amount of R's 349 as it is double entry
Thanking you

I am not able to receive incoming calls on My No. [protected]. When someone calls me it says that the number does not exists and I am also not able to make outgoing SMS since Nov.2015. I have lodged many complaints for this but Airtel is not able to solve the same. Shame on AIrtel. I have worst experience with Airtel and not recommend to anyone to choose Airtel. Due to not able to make outgoing SMS I even cannot opt for PORT of my SIM because for this I have make outgoing SMS on 1900.

I have airtel mobile [protected]. Recharged rs147 for 1gb (1024mb). 350+350=700 mb credited. Rest324 mb was not credited till now (16.01.2017) it was cheated. So, i have lost rupees 46.50. Most of the customer were not known about gb &mb. Airtel should be stopped like this type of cheating. Recharge date 13.01.2017 at 12;30 pm. Transaction id[protected].

I have Mon bsnl to airtel on 4/1/17
Bsnl signal will stoped 11/1/17
But airtel no signal no activation
Airtel customer care says we have not reserved any message from bsnl stoped the network.
Local airtel delear preferred new SIM for new connection without number change
I have given to new proofs & photo on12/1/17
But still my number is not activation
Take the action as early as possible.

I have changes my phone no [protected] to prepaid of airtel. I was given a new prepaid sim card. I was replied that this sim will be ready for televerification in next 24 hrs. After so many emails and customercare conversations my televerification was not completed as i was unable to contact from new sim. Now my airtel no has been permanentlty closed. I am facing a lot of problems due to carlessness of airtel

I load money to airtel money wallet, mPIn was not asked while loading Money. After that i try to pay my bills that time it was asking mPIN which was not shared with me by Airtel. Their mPIN generation link not allowing to reset or generate mPIN. I tried to call on 400 but it is not allowing without mPIN. I have sent 3-4 mail airtel Money to reset my mPIN but no response from Airtel. due to this I am not able to pay my Airtel mobile bills.

Hi my name Chitra. I was having Airtel postpaid connection. My Number: [protected] I used 1 month for this connection and Paid bill for one month without net usage of 5GB after I gave request to stop (Disconnection). I suppose to pay 1 month bill but this airtel people asking 5 month’s bills. I didn’t use [protected] 4 months. after 1 month only gave request in outlet but they said to Call 121 or Toll free no [protected]. I called and gave request but airtel people telling they didn’t get any request. They can see also I didn’t use [protected] after 1 month. Now they are asking to pay 4 months.

Airtel recieved 2000 from me for Airtel firbernet connection. But even after months, they are not returning the amount and not giving the connection also. I brought the issue to TRAI also. But still no response.

PFB the email sent by me on 7th December.

Gopinath Venkatachalam
Attachments12/7/16

to 121, 121
Dear Customer care Team,

I had a worst experience in getting the Airtel Postpaid connection and airtel Fibernet connection.

The details are given below. Please refund the amount if you can't process it. Don't give false promises.

Airtel Mobile Connection Details:

Approached Airtel Office at Kelambakkam, met Mr. Sridhar (Mobile #:[protected] for the below activities.

Converting my aircel postpaid # to Airtel Postpaid ( [protected]. ) - It's done.
Converting Tata docomo prepaid to Aircel Prepaid[protected] It's done.
New Postpaid connection[protected]. They promised that I can get this #. But still is not done. If you want to verify the address, you may come to home with prior notice. Address is same as Airtel postpaid connection [protected].
I gave 400 or 500 in the store for the above 3 activities.

Airtel Fibernet Connection Details:

Airtel Executive (Mobile #:[protected] came to the home on 26/11/2016 and received 2000 (attached the proof). He promised that it will be done within 3 days. He confirmed that Fibernet connection is feasible to my home. But still it is not done. And the worst part is no one is taking responsibility and giving reply on the current status. Please refund the amount if you can't process it.
Airtel Executive (Mobile #:[protected] is not picking the call. No response for the SMS sent to him.
Called the Customer care executive[protected] on 1/12/2016. they mentioned to call[protected]. they told to call [protected]. They told to email to this 121 email id. How many calls I need to make to get this worst experience?
I may cancel my postpaid and prepaid if I'm not getting proper response from you.

Hope atleast this email id will get me proper response and not another phone # or email to contact.

Thanks,
Gopinath
Mobile:+91-[protected] / +91-[protected]

Respected Sir maine 150 ka recharje [protected] par kiya tha aap ki myairtel app se lekin mere sbi atm card se jis ka number hai [protected] paise deduct hogaye 2 times lekin recharge nahi hua mera 300 rs vapas karo please ya phir recharge karo ya account main vapas karo aap ki bahut kripa hogi mera aur maine ye recharge aaj ki tarikh pe kiya hai number [protected] hai

I changed tariff plan infinity 1999 to my plan 1199 with a discount option of Rs. 200/- on NMNP. The bill charges for for bill dated 12 Jan, 2017 are 2591/- as against 999/- tariff of my plan explained to me. Further the statement giving break up of tariff charged is not attached with the ebill to enable me the genuineness of tariff debited to my account. It is so happened for the first time in Airtel post after NMNP in UP West in my ebill.
I request for a complete ebill with call, SMS and other services used for which tariff charged, in ebill attachment to enable me to make payments on time.
Thanks.
Dr Mitha Lal Meen
[protected]
Account no.[protected]

Respect Sir/Madam,
i am total disappoint by our company service that your app airtel money. on jan 6, 2017, recharge on my mobile [protected] (airtel) of 255, but its gets fail till your company deduct my balance form bank account, i recharge repeat again 255 sane result have, the company deduct 510. i call to 121 care they tell that it will refund in 8-10 days but still it is not refund.

Hi
I have airtel connection from past 7 years but now I want to disconnect it. I visited their office on ferozpur road but they said NO candidly.
Gave me number a and ask me to call on it for disconnection, which I did.
They are not terminating it.

I am getting much cheaper plans from other companies and almost double the download data.

regards
gurinder singh

I was informed by some Airtel offical who called on my airtel no. +[protected] on 11 jan 2017 at around 11:19 am that if I change my current plan to 549 unlimitted plan I will get 6GB of 3G data and the plan was upgraded by the same official at that very time. But unfortunately the 3GB data which I should have availed through My Airtel app is yet to be availed becouse i am not getting an option to avail the offer which was comunicated to me by airtel.
Now today on 15.01.2017 at 7:57 pm an airtel executive namely Bashir called me from[protected] and informed me that i am not eligible to avail the offer and i was given wrong information from the airtel official and even we cant activate your old plan. This behaviour of airtel is disgusting they are forcing me to take unlimited plan of 549 even when i am not getting the benifits i was communicated on new plan activation.
Thus i request you to kindly look in to the mattar ASAP and provide me the data benefits as communicated to me by Airtel otherwise activate my old 75 plan .

Regards,
Shabeer wani
#+91-[protected]