Airtel Complaints & Reviews

Hi,

I am not able to receive any SMS to my Airtel,
Mobile number: [protected]

Also I am not able to reach any one for one to one call, coz 121 dont have any option for the same.
Fed up with continuous issue with Airtel and its customer service.
Recently I had a sim swap for 4G from Airtel store and not I regret the same, totally uneducated people, had to swap twice and wait for a day to get my sim active.

Im a postpaid user of Airtel.

I have been calling airtel n number of times to deactivate few services.

They havent stopped the services, instead they keep billing for the services which was asked to deactivate several months ago.

They keep adding the amount as they like and call us everytime for payment.

These customer care people cant even speak a basic English and call and bargain for money, the say your bill is so much least pay XXX this amount which is so ridiculous.

I have thrown the sim still they keep calling adding extra amount every month and keep sending the bills.

The customer care people give complete mental harassment to me.

Why would someone pay for completely non using the sim at all.

Dear Member,

In beginning of Dec-16. I have installed Airtel BroadBand connection with 40MBps connection speed and 120GB Data plan for month with tariff of Rs.1500 per month.After installation two days after i was getting only speed of 25Mbps. As customer i logged multiple complaints to airtel call center.
None of complaint till dates are resolved and what more frustrating with airtel their backend team close complaint...

I am extremely dissatisfied with the hopeless & service that airtel the so called smart phone network is providing in my iphone 6 i had ported from vodafone to airtel thinking that airtel is a better service provider but i believe that i was a fool that i changed from vodafone to airtel i have already post several complaints online on the airtel website but as usual the service that airtel is providing is just hopeless & pathetic is all i can say.
Request you to look into this on an urgent basis else i will be going back to vodafone & let me inform you one thing i have shown my device at the apple service center as well they have also checked nothing is wrong in my device at all if this is not addressed on an urgent basis i will ensure that along with me at least 15 customers port out of airtel & switch to vodafone also i will post this on social media as well like facebook & twitter as well that's a promise.
I have already posted a complain on the consumer forum & don't think that i can fooled at all. As i am also a part of the customer service industry so you guys can't play around with me at all because i know pretty well how this functions as i am also a part of a bpo industry. Last week i have also changed my sim to another airtel 4g sim but still no luck at all.
Look into this on an urgent basis else i will spread the poor & hopeless service that airtel is providing like wild fire i mean it. With greatest difficulty 3g has started showing on my mobile phone please tell me will i ever get to see 4g or not because i have started hating the services that airtel is providing every now & then i see "no service" as well is this how a so called best smart phone network provider works & don't fool around with me ok as i am a part of bpo industry so i know pretty well how you work ok i am also posting this on airtel consumer forum as well ok look into this on an urgent basis ok else you'll loose customer & not one at least 20 also ill post it on facebook & twitter

Sir/madam

This is to inform you that I had paid my postpaid bill of rs 744 on DEC 13 via the Airtel app. The money has been deducted from my account but I have not received a confirmation message from Airtel about the bill payment. Till date it shows that the last payment is pending. I am attaching the image of the message I received from my bank of the deduction of the money.

Kindly look into the matter.

Thanking you
Yours sincerely

I live at 296, 5 th Cross, 5th main, B block, aecs layout, singasandra post, Bangalore 560068. Applied and paid for new broadband connection on January 2nd, 2017. I was told I will get the connection in 72 hrs max. Today it's Jan 8th and nothing has happened. I keep calling the airtel person asking for the status, he just says he will call in 15mins and never a returned call. His name is Kiran +[protected]. I got so many annoying calls after I enquired on their broadband plans from their call center asking if someone contacted me to collect the documents.It is no unorganized, I kept getting calls many days after I gave the documents and paid. I have not found an Helpline for customers who have paid and not received the new connection. Helplines ask for connection number which is not yet allocated for me. I have written to [protected]@airtel asking for refund at last.

Sir

I have prepaid sim card, number [protected] Gujarat area.
I did recharge my number with ₹ 500.00 as on 11/12/2016. And than after I activated 2g data plan of
₹ 196.00.
After it o got a msg from your side that it is auto renewal plan. But after it I couldn't get any msg that how to stop this plan and now suddenly your company deduct my balance and again activated 2g plan. So, I request u that please give me my balance back.
Thanking you
Viralkumar Pandya
Bharuch-gujarat
+91 [protected]
+91 [protected]

So i have complaints regarding two airtel money wallets, one in my name, other is my relative's. Both the wallets we tried to send money to bank account (sbi) and money never got credited in the bank a/c, however it also did not get credited back to the wallet. Whenever i check balance it shows, the amount which i sent to bank is blocked. This is pathetic, and i have been trying for more than 1 week now to get the issues resolved but none helped.

I wrote to airtel money dept, called 400 many times, in the email no one got back to me, and in 400 they could never give me any fixed time when the matter would be settled. I wrote on facebook to airtel india, also to airtel presence, but no one cared to respond.

I have already got two case numbers from the automated response of airtel money dept via email CASE:196161 and 196104 If any of airtel executive is reading this, it is high time u take some action and resolve our issues at the earliest. In my email i have already provided all details like phone number. I have also forwarded the same email to airtel presence dept too.

I WANT MONEY BACK IN THE WALLETS ASAP.

Hi,
Sir I mistakenly type type mobile no 49 instead of 39 pls kindly change that recharge please...

Transaction ID - S861928
Transaction date: 07/01/2017
Mobile operator - airtel
Wrong number - [protected]
Correct number - [protected]

Amount - 148 data recharge

Kindly transfer the amount as soon as to the correct number.
Pls do me favour..
Kindly Parthi.

Hai sir, iam subrahmanyam and my mobile number is [protected]. Ihave registered my airtel money account application but just few days before i wrongly entered the mpin 3 times for which my account got blocked from last 15 days. Kindly suggest me a solution to unblock my account as soon as possible

My email id is [protected]@gmail.com please notify me as soon as possible thanking you sir.

I have booked airtel broadband connection on 30 dec, thay have made login on 2nd jan, it's 6 days i didn't get the connection. No proper reply from engineers, always delaying day by day. I had loss in work due to your worst service to me. I preferred airtel as the best connection. Am using airtel for 7 years and more. Can you pay my loss, you are not providing correct answer too. Is this the way you treat your valuable customers.

Hello,

This is second time, i am facing same issue with my airtel postpaid number [protected]. Current usage is not reflecting properly and still usage of last billing cycle is reflecting in current usage.

My billing cycle start from 5th of every month and end with 4th of next month.

Also current usage is reflecting rs. 4.0 instead of rs.0.0.

Last time i raised same concern to you.

Could you please check the issue as i am facing this issue 2nd time.

My airtel postpaid number:[protected]

Recahrge of Rs 148 for mobile no. [protected] done through airtel app registered with airtel no. [protected] and payment was made through visa debit card no. [protected]. my a/c was being debited for the said amount but recharge is not effective . after debit of a/c app gets hanged and no message for the recharge whether successful or failed not came.

kindly refund the said amount to my concerned saving a/c attached with the debit card that used for payment or credit the amount into airtel app wallet.

I have take broadband connection in pune from airtel and broadband id is [protected]_mh. There is some problem in the modem provided by airtel for almost a month. I am calling customer care since 26 dec 2016 to get my voice heard, but till date issue exists.

My modem provided by airtel is not working properly. These are ticket numbers which i have raised with customer care -

[protected] raised on 26 dec 2016
[protected] raised on 31 dec 2016
[protected] raised on 3 jan 2017

Every time i speak with customer care they assure me that my request will get resolve in next 2-4 hours, which never happened. Since 26 dec 2016, i have received some 2 or 3 calls from airtel backend team assuring that technician will visit my place the next day, but that next day never came.

Moreover, none of the tickets written above were closed with my consent. They closed because airtel team wanted to meet their sla, these is what i was told when i spoke to airtel senior representative (It was on 5th jan morning when i spoke to senior representative).

Please help in resolving this issue.

Sir/ madam

I am airtel dish tv user and my user id is [protected], connection in the name of manjunath, no 629, kaveri road, arekere, bengaluru...

It is submit that, on 07.01.2017 at about 5.30 pm there was a problem on network and i called many times to your customer care for rectification, your customer service executives simply wasted the time with giving baseless advice on phone, and finally they said the technicians not available today and said we will send by tomorrow uda

I had applied for porting my TATA Docomo number to Airtel around 10 days ago. It got ported yesterday evening. The old SIM card has stopped working. I am not able to call 59059 from the new Airtel SIM. It says that the number is not valid, please check the number you have dialed.
This is my official number and I am not able to even receive calls on it. I need this number immediately.

Dear concern teaam,

I am having an issue with my airtel broadband connection and fixed landline, since one month and half month (Since chennai cyclone). I have raised several requests no[protected], 77279868, 77059664,[protected] to resolve the issue.

Then suddenly received a message that the requests have been resolved. When i spoke to the customer care executive they said somebody has visited my home and corrected the issue, so they have resolved it.
Then they have raised another request for the same problem and said there engineer will visit home.

This same situation has been repeated for past four service requets.

Now i have got call from closing desk, to close the recent service request, when i have asked to provide the sufficient info, why they are closing the request they have hang up call intentionally.

I want to know is there any process set up in airtel to escalate the issue to the upper hierarchy. Is this company wants to hear to customer issue.

We haven't expected this type of service from airtel

Please give me a call or write to me at [protected]@gmail.com.

Regards,
Sarath chandra s

When I recharged my airtel postpaid no.[protected] of Rs 800 on Friday[protected] between 11AM to 12AM, my money was deducted from my bank but transaction failed .

Then I recharged from another Bank ATM card and it was successful .

Totally I initiated 4 transaction, out of which 3 was unsuccessful and 1 successful .

I am attaching photos of the transaction ID and photo of that transaction which was unsuccessful but money was deducted from the bank.

Please refund my money !

Total money debited 800 + 800 =rs 1600

My Airtel number [protected] from Tamil Nadu circle is currently in Maharashtra circle for last 1.5 yrs (i.e. it is in roaming sing July 2015 till Jan 2017). It was working fine till 1st January 2017. From 2nd January 2017 i am getting 'No service' in Network bar on top right side of my mobile. I have not recharged this number for some time (may be 3 months or more not even roaming recharge) This number is linked to my bank and because of this issue I am not able to do any online transaction. My request is to please reactivate my number as soon as possible or suggest me some other alternative without changing my number.

As per airtels suggestion i tried to get the same number via my friends in karnataka but when i sent my documents and tried to get the sim via my friends i was informed that i have to make my presence in bangalore to get the simcard which is not possible for me within next 1 or 2 months.. can you let me know whether i can get the same number in maharashtra ? If not please do let me know how it can be done. If possible please arrange a call back to my number.. [protected]

This is my 5th complaint as i am not getting a proper response and NO CALL for my previous complaints
Please provide me the same numner which was deactivated from your end without prior notice as all my govt proof and everything has that particular number. I had to go through lot of miserables in the absence of that number.

Phone/mobile number: [protected]

Alternate phone/mobile number: [protected]

I have been using airtel number (725xxxxxxx) for past few years. Till yesterday the card was working fine but today morning its showing as sim is not activated and card is not provisioned.
All my accounts are linked with this number and am not able to do anything. I got this number in bangalore and last week moved to pune.
I cant call customer care as the sim is deactivated. And when i call from other numbers i am being asked to call from karnataka number or [protected] but when i call the second number the representatives didnt provide any support and they said they deactivated as their database is not updated. Because their database is not updated how can they deactivated my simcard. Now am not able to access any of my bank account because of their negligance.
When they are not concerned about customers then why are they providing fake service.

I need some action to be taken asap.

Contact no : [protected]
Mail id : [protected]@gmail.com

I submitted this complaint but its been marked as resolved without any solution.
I have been following up but there is no response..

I have submitted the required docs as mentioned in marathalli airtel showroom but i didnt get the simcard. I even dropped a mail to airrel presence [protected]@in. Airtel.com but i didnt get even a single response. I dont have any bangalore number here to call the customer care in bangalore now am in the middle of no where.. It seems just for a name sake i got a reply..

Later if i called airtel i will get a response that airtel database has not been updated that i have submitted the documents..