[Resolved]  Airtel — DEBIT OF RS. 30/- FROM MY ACCOUNT WITHOUT ACTIVATING BY ME

Today I checked my Pre paid Airtel Mobile No. [protected] Balance on 20/06/2015 at about 9.02 pm by dialing *123#. Airtel. Airtel shown my balance and also mentioned about Fathers Day Special offers, Dial *422*33#.

I dialed *422*33#. to know about the special offers on fathers day. Just thereafter on at 09.05pm 1st (First) Message received from AD-mydala as under:-

Your reference number for Airtel Deals Value Pack MYDALA503765. Dial *422# and select category to buy any 5 discount offers per day for free of your choice. Valid till 10th Jul 2015. For Details Call[protected]Chars apply). Deal powered by mydala.

On same time another message received from AT-AIRINF mentioning as under:-
Thanks for using mydala offer. You have been charged Rs. 30.0 from your airtel
mobile account. for more services, call 56789.

I again checked my account balance by dialing *123# then found that Rs. 30/- deducted from my account without my consent as i did not selected any category to buy discount offers.
Airtel is cheating /doing 420 with the Customers for which appropriate action is to be initiated against them and also direct them to refund my amount Rs. 30/- at earliest.

Dear Abbal,

This is with reference to your post dated 20 June 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com


Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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