Airtel — deduct balance in my account but recharge not done | |
Dear sir I am the valuable customer of airtel. Yesterday i recharged my airtel number of my airtel app, 156 which get 2 gb net pack, money is deducted to my account but recharge has not done. Second time i recharged the same amount on that day recharge has done. So sir please return my First recharge amount which is deducted. I am very thankful to you. My airtel number is [protected] Regards Archana yadav Ref no Pr[protected] Was this information helpful? | |
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Airtel customer support has been notified about the posted complaint. | |
 8 Comments | |
Comments
My Airtel number [protected] is unable to be recharged either by Paytm or by the Airtel App. It says, Airtel has denied the service. Even Customer Care Executives are unable to help me.
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Airtel has the [censored]iest customer service. You can't get around the [censored]load of menu they have to directly talk to a representative. I waited for an hour, while going in between the menus for an hour just to get a small problem resolved. They have no direct communication line to talk to customer service center representative.
Balance not Recharge Money not transfer
Txn not successful
Txn not successful
Phone [protected]
Airtel Customer Care's response, Jul 30, 2017
Verified Support
Dear Customer,
This is with reference to your post dated 26 July 2017 .
We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.
Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post dated 26 July 2017 .
We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.
Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Veery poor data connectivity problem it is not 4g it in between 2g-3g speed, charges is in 4g is our area bailhongal-591102 my no is[protected]
Airtel Customer Care's response, Jul 30, 2017
Verified Support
Dear Customer,
This is with reference to your post dated 26 July 2017 .
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtelpresence@in.airtel.com
Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post dated 26 July 2017 .
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtelpresence@in.airtel.com
Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
My airtel no : [protected]. On 25/08/17
I have recharged for Rs.75. But the amount is not credited, later came to know through customer care executive that the amount was deducted for bollywood scoop service. I really don't know what the hell "Bollywood scoop" is all about. I told to deactivate it and it has been done immediately. Now the point is why this unfair practice of deducting amount is going by airtel which is one of the reputed service provider. How I get back my recharged amount Rs.75/- that has been deducted by unfair practice.
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I have recharged for Rs.75. But the amount is not credited, later came to know through customer care executive that the amount was deducted for bollywood scoop service. I really don't know what the hell "Bollywood scoop" is all about. I told to deactivate it and it has been done immediately. Now the point is why this unfair practice of deducting amount is going by airtel which is one of the reputed service provider. How I get back my recharged amount Rs.75/- that has been deducted by unfair practice.
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