[Resolved] Airtel — deduction of amount from main balance by Airtel | |
hello sir/mam,
I had Airtel sim on name of FATEMA MEHBOOB Mobile No. [protected] (State Rajasthan)
I had recharge of Rs57 as special recharge on Airtel of internet 1GB 2G for 30Days. IN that 200MB & 824MB has
given differently. In that after 200MB, MB was deducted from 824MB obivously. But After 200MB
my Main Balance is charge by Rs 52.43 (that time my balance was 52.63) after deduction it was 0.23 paisa.
So then i call to customer service he says that after 200MB you have to restart your mobile to use 824MB but when i recharge
57rs. (special offer recharge) they didn't give any instruction about that you has to restart your mobile after 200MB
but then also i said ok and restart my mobile to use 824MB but then also amount is deducted from main balance by 0.21 paisa.
so, now you know that he was lieing to me.
And after that i again call to customer service that time ther was another person she says you have to select GSM only in
setting to use that 824MB that time in my mobile (Auto CDMA/GSM)is selected like all mobile phone had select by default, if you had
ther is any 2G or 3G recharge its was selected automatically by mobile and i had uses several communication services like (Docomo, Idea etc.)
and ther is nothing about that you had to select GSM only on setting when you had recharge of 2G internet it work properly
whether you had recharge 2G or 3G all think is that customer service was lieing and deducted my main balance 52.43 paisa.
and if ther is any rules regarding usage of 824MB by selecting GSM only they has to give instruction about that to
consumer.
but all i want to says that ther is no instruction given by Airtel service to how to use
that 824MB so, i want to complaint about that i want my RS 52.43 back from Airtel Was this information helpful? | |
Complaint marked as Resolved
hello sir first i would like to thank you for resolved my complaint
firstly i had reseved call from airtel head office but that time connection was low so it call disconnected
then i had reseved call from this NO.91-8130419700 and she say amount would be creadited to your account and after few min. i got my deducted amount back. Airtel customer support has been notified about the posted complaint. | |
1 Comment | |
Comments
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
This is with reference to your post dated 10 May 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com
Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33