Airtel — deduction of balance for calling toll free no

Address:

A/002, Shree VinayaK CHS, Vaishali Nagar, Dahisar East, Mumbai 400068

Dear sir,

My mobile no is [protected] i just made a recharge of rs 1498/- few days ago it stated truly unlimited calls for 365 days but when i called today at kotak customer care they deducted my prepaid balance.

Now when i am trying to call kotak customer care they says your account does not have sufficient balance to make the call.

Please see to it sir.

Thank you.