[Resolved] Airtel — Deduction of money via online banking but recharge not done

sumeetpal

from Noida, Uttar Pradesh

Address:	143001
Website:	www.airtel.in

Dear sir
I have recharged my airtel number +91-[protected] with amount of ₹399 on 2nd may 2017 via airtel app at 6:55 am. The amount of ₹399 was deducted from my idbi bank account but i have not got recharge done. Instead i got this msg which was displaying billbpayment instead of prepaid recharge (Bill payment of rs 399.0 has been initiated towards your airtel mobile [protected]. Txn id: [protected]. Please keep this txn id for future reference.) whether this is technical error or something else. But it cost me degradation of my self pride.

I asked airtel customer care and they replied that i will get my money back in account in 48 hrs. But i didnt get any money back. After calling again on care centre they replied that i will be refunded within 7 days.
Now its been 8 days and i have not got any money.
I need my money back and i want to fine airtel for disturbing me by their bad efforts.

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Jun 12, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 10, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 10 May 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

May 12, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 10 May 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd