[Resolved] Airtel — Delay in refund | |||
I have given a request for a new broad band connection on NOV 22 2016 and i gave a cheque for Rs.3792 with number[protected] HDFC bank kotturpuram branch, I was told that the connection is not feasible in my location but to my surprise the cheque got debited from my account on Dec 20 2016, I never expected Airtel will debit my cheque without giving me a connection. I called Airtel customer support regarding this and I was told that the amount will be refunded within a week time, the interaction id for the conversation is[protected], I called them on 2nd jan 2017 to get a status on this and I was told that I will have to send a mail to get my refund, This is very frustrating, i sent a mail to [protected]@airtel.com on 02/1/2017, i got a reply from them on 08/01/2017 saying they have the excess amoount as mentioned above in my account and asked me to send a cancelled cheque leaf to process the refund, i sent the cancelled cheque leaf on 09/01/2017, after that i got a reply from airtel on 10/01/2017 as mentioned below "Dear Abdul Fayasss, Greetings from Airtel! This is in reference to your email requesting refund on your airtel fixedline number [protected]. I have registered your request for refund through NEFT and the reference number is 77511114. Let me assure you that the same will be completed within 15 days. For further queries, please email. I will be delighted to assist you." it was 20days ago and i am yet to get my refund amount, this is very frustrating and inethical from a renowned company like airtel. Please don't give any cheque to them till you get your land line or broadband working. Was this information helpful? | |||
Mar 9, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Feb 05, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 30 January 2017. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
1 Comment | |||
Comments
42%
Complaints
54505
Pending
0
Resolved
21959
View all 54505 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
But star plus, star gold and star movies not coming. There is a msg in the star plus screen E118-4 Reserved smart card return code. please give a solution. And my contact no: [protected]