Airtel — delivery of samsung galaxy s9

Address:	Hyderabad, Andhra Pradesh, 500029
Website:	www.airtel.in/onlinestore

I have purchased a Samsung S9 Device through Airtel Online Store via Airtel EMI Plan worth 2499*24 months and a down payment of Rs.9999/- which was made on 21st March, 2018. Initially, I was promised that the device will be delivered by 27/3/2018 and Airtel has been extending the delivery date since then citing technical issues. I have spoken to their call centre in Hyderabad on 3 ocassions and the names of the executives are Hussain (floor supervisor), Rita, Teja Reddy. After 10 working days of successfull placement of my order, they sent me a msg on 3/4/2018 saying that the order has been cancelled without any explanation and despite they promising to deliver the device on 3 ocassions but failing to do so on each ocassion. I have faced a lot of problem due to this, and would like to take legal action against Bharti Airtel for duping and cheating a customer for fraudulent means of acquiring money to deliver a service/product and on failure to deliver, cancelling product/service without any communication and cheating the customer by asking them to make down payment of Rs.9999/-.
The following are the details:-
Name- Amrita Agarwal
No- [protected]
Loan Application No:This is to acknowledge receipt of your Loan Application No. ADF180321ZEKPBR dated 21-03-18 applied through Airtel
Order ID: Hi Amrita, your order for Samsung Galaxy S9 (64 GB, Midnight Black) of Rs. 57900.00 is confirmed and will be delivered by 27-03-18. Order id:[protected]. Track your order at http://www.airtel.in/orders Thank you for shopping with Airtel!

Would like to file a fraud and cheating case against Bharti Airtel for the same.