Airtel — demand to recharge of rs 10 voucher

Respected sir/madam,
I’am varsha rajput, i’m using airtel sim card and i have done recharge of rs219 pack on 21st february. On 3rd march i’m was trying to call at railway number 319 but it was not connected saying “your account do not have sufficient blance to connect this call”,
Then i called at customer care number and asked them about the same, the executive told that “ your main account balance is zero “ so you have to recharge again for rs 10, because this number is chargeable, than i told them i have already done recharge of rs 219 pack and it is for 28 days pluse unlimited local and std call then why should i again do recharge on my phone??? She in between disconnected the call. Again i called at customer care number and told the same, this time also person disconnected the call.

In the airtel recharge plan they have not mentioned anything like this plan does not include calling on chargeable number.

Sir/ madam i kindly request you to go through this matter and take some serious action.

Thankyou

Varsha rajput
[protected]