Airtel Digital TV — Complaint not resolved

Address:

Kolkata, West Bengal

I Shruti Bajaj lodged a complaint regarding set top box on 24.03.014 the reference number given to me was 3675272 the technician visited and said that there is no problem and charged me 150 for the visit and asked me to call him if the problem comes.Next day morning I called him for the problem that the set top box is not wroking he send another technician around 4 o'clock in the evevning the other one came with set top box wtih poor picture quality which he charged me 400 rs. and i deny to accept that set top box .so till now no other set top box has been insatlled and the existing one is also not working call in the the airtel customer service says your complaint will be resolved shortly but god knows when ... Please help me. Shruti Bajaj [protected]