[Resolved] Airtel Digital TV — Dispute on transaction id: 360992 dated 4th april, 2016 @ 4:17 pm ist. airtel complain: 50892953

kpatel17529

from Ahmedabad, Gujarat

Address:	Vadodara, Gujarat, 390021
Website:	www.airtel.in

Hello,

I made a complain in reference to my transaction done for airtel digital tv dated 7th april, 2016 @ 4:17 pm on your website www.airtel.in.

I used my hdfc credit card to recharge it. I got a confirmation message about from the hdfc bank but i did not receive the message from airtel about the balance. On the call today i was said the transaction was failed according to you and hdfc bank is claiming that the transaction is ok and airtel has claimed the money with id :078707. I am not sure what is going on but i need a proof from your end that the transaction did not go through. Can you send me the copy of it. Hdfc claims that they have a proof on the claim made by airtel

Please look into it at the earliest or i have to go through the customer court and file a case against airtel to get my money back.

Thanks,
Krunal patel
Editor in chief
Syagi samrat
Vadodara
[protected]

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Apr 11, 2016

Complaint marked as Resolved

I called in the nodal officer at Airtel and got a resolution for the case. I have the dispute as balance on my Airtel Digital TV.

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 11 April 2016.

Thank you for the update. We are glad that your concern has been resolved. Let us know if you would need any assistance, we will be glad to assist you.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards,
Anil Sachdeva
airtelpresence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd.

Verified Support

Apr 12, 2016

Airtel Customer Care's response Dear Customer, ,
This is with reference to your post dated 11 April 2016.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd