Airtel — disconnection of 1st account airtel dish tv id [protected]

Address:

New Delhi, Delhi, 110044

I call to airtel dish tv customer care for disconnection of 1st account i requested on 27/4/19 to airtel customer care
Exequtive ashma told it takes 4 days, of if i request 27/4/19 so why should i pay to airtel 4days charge for my 1st account, this is airtel porblem they are taking more time even i am informing them before, i want my balance back and should be add my 2nd account tv