[Resolved]  Airtel — Discontinue airtel services after being cheated by airtel representatives

Address:

Gurgaon, Haryana

Dear Airtel, I am writing this mail with a sense of deep remorse and pain. I am a loyal customer of airtel and have been using airtel services over last 10 years and am sure I am amongst few of those who opted for airtel services when airtel was about to establish itself. My name is Dr Subodh lall and this discomfort is regarding my airtel connection [protected]. I have been getting inflated bills over the last several months but like a very loyal customer of the company I did not feel like investigating the matter and kept on paying the bills till date when I realised that I was actually paying for DSL as well. On inquiring further I got to know that someone has erroneously activated DSL services on this connection without my consent. For your knowledge I have a separate airtel connection for dsl. The connection is in my son's name sudel lall ([protected]). I spoke to several of airtel representatives including Mr vivek Kumar, Mr gaurav tiwari, Mr piyush, etc however no one paid heed to it. The only thing they kept on saying was they can't do much on this and they would need additional time. Since Mr gaurav already told me that they have found out that someone from the sales team has activated it by mistake I döñt see any point waiting to get any sort of resolution on this. I plan to discontinue this connection as well as all airtel services as I have lost faith in the brand. Now, when I call Airtel call center and when I brief around the issue to the executives they keep me on long holds nad than disconnect the call. From one of my favourite brands in a week's time you have become a company that SUCKS. Thanks for building this perception in me and treating me so nicely. I will also take this matter with consumer court and plan to highlight this on social media. Hope to receive a response from your side. Regards, An aggrieved customer Dr Subodh lall