Airtel — dispute regarding broadband number[protected]

Address:

Ludhiana, Punjab, 141001

Dear team,

I vandana dhiman w/o ravjot singh using a broadband number[protected] of yours. I am confused from where to start because there is long list of complaints with you guys. I have requested you several times for the disconnection of this number, an executive of your calls me and insists me to migrate the plan instead of disconnection into new one that he offers me, & if i am not wrong mr. Gaurav has called me on 25 jun 2017 he introduced me a new plan of rs 499/- plus taxes and key features of the plan was free unlimited calling local + national, 60 gb free data (3o gb base plan + 30 gb additional offerred) with 4 mbps speed, but on this i told him that i am not using this number and i do not required it further. Then he said i will give u an additional favor is that will provide u a discount of rs 200/ for lifetime and also he tells ur next month of bill will not be generated. But because i was not using your number from past one or two months he has checked the same and waived 500 rs me from my last month and he promised me to activate the plan by tomorrow morning on these conditions, i agreed to use the services again and then i had made a payment of 1765/- from my sbi credit card may be on 26 or 27 june 2017. Now according to me the things are sorted and again i recieved the message on 15th of july of bill due rs 1021/-. Now i was in mindset that no bill for this month will be generated and plan was changed to 499/- plus taxes. But nothing was done at your end. Bill was generated as well as plan was not also changed.

Now again your executive miss neha called me, i told her all the story for the same then she came to know the reality and gave me discount of rs 500/- on the bill of 1021/- (According to changed plan) and 300/- because your commitment was not fullfill as per discussion, now i have to pay rs 221- for that month, and also she said sir, you first check the bill of august month if it will generate with same plan, you dont make payment till the thing were not getting done.

Again the bill was generated with the same plan and outstanding amount was 221/- + 1030/- total 1251/-. That was a totally unprofessional behavior i have ever seen. I was literally pissed off from airtel. Every day number of calls are coming regarding the same and i was repeating the story again and again to everyone. Now this the heights today mr. Parveen called me and he tells me another story that neither i spoke to mr. Gaurav and nor to miss neha as per your system status. Then i told him that i have recorded each and every calls of yours. So, today from my busy schedule i spared my much time for this email writting.

May be i forget to wrote many more thing that happens to me from your side. I recorded each and every call that was coming from you guys and also sending you the same with attachment. Kindly listen it carefully then you will come to know the whole matter.

According to me the total due outstanding from my side is 221/- + (August rectified bill from your side) + and this month bill, so kindly look forward the same and resolve it asap for further healthy relation.

Warm regards,
Ravjot singh