[Resolved] Airtel — Double payment of bill

Banun

from Ferokh, Kerala

May 31, 2017

Address: Chennai, Tamil Nadu

I'm nasira. I'm using airtel postpaid card. On may 31st i have paid my bill of rs 229 through my airtel app. The transaction was successful but it was not updated. So i thought it as some error and tried again. Again the transaction was done successfully. After that only i checked for my sbi account balance and found that the money was deducted twice and a total of about 458 rs was reduced. So please do me the favour and return my money to my sbi account. Herewith i have enclosed the screenshot of my payment history for paying the same bill twice.

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Jul 1, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

May 31, 2017

Updated by Banun I have paid my postpaid bill and the transaction was successfully done.
My postpaid number is [protected].
My sbi account balance was also reduced.
But it is not updated yet. It still asks me to pay the bill.please do the favour.

Verified Support

May 31, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 31 May 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

May 31, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 31 May 2017 .

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Jun 03, 2017

Updated by Banun Thank you. And my contact numbers are [protected] and [protected]. Please do the needy

Jun 03, 2017

Updated by Banun Call me whenever necessary