[Resolved] Airtel — DTH Setup box not working. Airtel Service is WORST!!!!

jeyanth vangili

Address:	Chennai, Tamil Nadu, 600100
Website:	Airtel.com

My DTH account number: [protected]. My setup box is not working for last 15 days and i have raised multiple requests(7 requests) but no response. Everytime i call someone say they will send an engineer same day but no-one had come in last 15 days. All my requests are closed without resolution. I'm very frustrated with this kind of customer service.Planning to disconnect all my airtel connections & move to tata sky. Airtel Service is WORST!!!

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Feb 12, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Dec 28, 2016

Updated by jeyanth vangili Airtel is taking my frustration to the next level. They have send a useless engineer today who came to my home to say he didn't have time today to fix this issue. He didn't even hear the problem, he said there is an Auto rickshaw waiting for him and he had to leave. He didn't even tell where the problem was and what was the next step.

If you cannot service your customers properly there is no point in calling yourself "India's leading provider of DTH services".

Jan 05, 2017

Updated by jeyanth vangili I get a call everyday from shashank or Akanksha mentioning that an
engineer will come same day. So far no one had come and all my requests are
closed as "Resolved" when it is NOT. i have raised *10 requests so far and
all of them are closed without resolution* or contacting. WHY DO YOU CHEAT
YOUR CUSTOMERS?????

I"M REALLY FRUSTRATED & EXHAUSTED. If you commit something to your
customers please stick to it. Airtel is falling down, ACCEPT IT. *If there
is someone capable of fixing things in Airtel call me tomorrow. *

I repeat "If you cannot service your customers properly there is no point
in calling yourself "India's leading provider of DTH services""

Regards,
Jeyanth
[protected]

Verified Support

Jan 08, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 27 December 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Comments

jeyanth vangili

Airtel is taking my frustration to the next level. They have send a useless engineer today who came to my home to say he didn't have time today to fix this issue. He didn't even hear the problem, he said there is an Auto rickshaw waiting for him and he had to leave. He didn't even tell where the problem was and what was the next step.

If you cannot service your customers properly there is no point in calling yourself "India's leading provider of DTH services". Waiting for an legal advice now.