[Resolved] Airtel — Dummy number

pamitsingh3

from Pune, Maharashtra

Address:

411014

I got few calls from +91 [protected](Airtel Number) and they are asking the password, card no, CCV pin and card details. They told me that they are calling from IDBI bank, So, I request you please take some action immediately on this number because this is showing dummy number and service provider is Bharti Airtel(Bihar & Jharkhand)...
My concern is that, why Bharti Airtel is not closing this type of dummy numbers...????
Bharti Airtel is supporting mobile cybercrime..???
Why are you giving dummy numbers in market...??

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Feb 18, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 15 January 2017.

To protect all our mobile subscribers from malicious activities which may result in substantial increase in their phone bill, airtel would like to advise the following:
• Do not respond to any suspicious missed calls from unknown numbers.
• Do not get lured into any financial transactions or divulge any personal information like IMEI, Bank Account number and other information to callers offering prize money or lottery winnings. Also do not respond to any instructions to dial an international number to get the prize money.
• This luring may also be done through SMS messages offering prize money and seeking personal details on a specified email ID. Please do not respond to these.
• Do not respond to any SMS/Email from unknown sources prompting you to call on a number or go to a site offering free download of content/movie clips/pictures.

Please refer the link http://www.airtel.in/important-alerts/ for more details

Regards,

Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel limited
[protected]@in.airtel.com

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