[Resolved] Airtel — Duplicate recharges | |||||
Resolution - Request for Refund Incident Date - Jun 12, 2016 I have never felt such a bad experience with airtel. I did a recharge of Rs.276 (1 GB 3G for 28 days + Rs.100 talktime) to my mobile number through airtel app which got failed but amount got debited from my bank account. When I reached customer care, the executive told that the amount will be refunded but the recharge will not happen. Based on the discussion I had with the customer care executive, I recharged for the second time which was successful. In few mins, the first recharge too got successful. Atlast I had 2 GB 3G for 28 days and Rs.200 talktime. I am following up with customer care for this issue for last 10 days but I am not getting the refund of my amount instead they adjusted Rs.150 only to my mobile number which I don't want. Kindly help me in getting my money back. Was this information helpful? | |||||
Jun 21, 2016 Complaint marked as Resolved Nil Airtel customer support has been notified about the posted complaint. Verified Support Jun 22, 2016 Airtel Customer Care's response Dear Mr. Raman, Thank you for sharing your contact details with us. We will contact you soon to resolve your concern. Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 05, 2016 Airtel Customer Care's response Dear Mr. Raman, This is with reference to your post dated 21 June 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 2 Comments | |||||
Comments
Hi Team,
I have recharged my number +[protected] twice today for Rs 598 and another one for Rs 379 incorrectly. Please help to organize the refund for excess recharge Or help me by extending the plan validity for another 3 months. Thank you.
I have recharged my number +[protected] twice today for Rs 598 and another one for Rs 379 incorrectly. Please help to organize the refund for excess recharge Or help me by extending the plan validity for another 3 months. Thank you.
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Once I recharged my phone with Rs. 100 and the amount got debited from my account, but I did not receive the balance.
The next month I recharged my phone to get mobile data and the money got deducted. However, my mobile data balance was nil.
Such situations can be very frustrating. I have deleted this app and found a new app that works good and is available for free on Google Play Store. The transaction success rate of this app is really good. The moment the amount gets debited from your bank account you get a message that you have received the balance. The transaction is quick, easy, and smooth. The app is very much reliable and safe for use. I am never going to use the Airtel app again for sure."You can get this app here - http://bit.ly/ormbb