Airtel — duplicate sim fraud

Address:

New Delhi, Delhi

Hi

I received a call from someone pausing as Airtel customer care on account of KYC updation of my SIM. I was told that my SIM will be deactivated with effect from 16th May 2018, hence I needed to give a SIM change request. I was asked to send a particular message to 121, which I did. Subsequently i received another message for which I was told to press 1, which also I did. Post that I went to your Gallery in Powai, Mumbai. They gave me a new SIM which was to get activated in 4 hours but couldn't be as the fraudster ( i was told) was blocking it.

It was then suggested that I block my number completely for a few days. Now my number is barred and I don't know what to do. My question is how are the fraudsters able to get hold of new SIM cards? I think there is a leak in Airtel's systems which is very risky for the customers.

I want a quick resolution of my problem, failing which I shall escalate the issue within Airtel system and also report it to police.

Nikunj Sharma
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