ADVERTISEMENT

[Resolved]  Airtel — Duplicate sim is not getting activated

Hi Team, few days back I lost my mobile and blocked my sim and filed police complain for lost mobile. I raised duplicate sim request on 1-Jan-2022 which is supposed to be activated after 4 hours but it did not. I called every possible Airtel customer contact number but they failed to provide any insight on this but asked me to wait as my request was stuck in "in process state" and they said it will be processed so just wait. But on 5-Jan-2022 after taking 4 days I got the message that "my request can not be completed due to activation is prohibited for this user. Please get the request reprocessed." They did not give any details why my request is rejected So I again raised the request yesterday but nothing happened and it will again take 4 days to get rejection response. These people not providing me any details why my request is rejected when this is extremely urgent as I am working women and using this sim for more than 8 years and all of the application I am using is connected to this sim and I am using this number in my organisation due to which I am facing a lot of issues and completely blocked. I have to block my mobile which is only possible once I will get the duplicate sim activated and will get the OTP on that. I am not able to perform any transaction as all OTPs will be send on that number.
So please help me.
+4 photos
Was this information helpful?
No (0)
Yes (0)
Jan 7, 2022
Complaint marked as Resolved 
Its become activated today on 7th-Jan-2022, after raising the request on 5th-Jan-2022.
Airtel customer support has been notified about the posted complaint.
Jan 06, 2022
Updated by Namrata Bhadauriya
kindly contact me on email: [protected]@gmail.com
Complaint comments 
Share
Tweet

Comments

Hello. My name is vathsala
My registered number is [protected]
I had bought a duplicate sim on Feb 12th but the sime is not activated . please kindly resolve this isssue

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    43%
    Complaints
    52781
    Pending
    0
    Resolved
    21843
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View Full Information
    ADVERTISEMENT