Airtel — duplicate sim not getting otps

I lost my phone a few day ago so i got a duplicate airtel sim. All the sim activities are pretty normal other than the fact that i was not able to get otps. It's been 40+ hours since i got the sim and i'm still not getting otps. I got the otp for paytm today but when i tried to login to instagram or amazon, i didn't get any otp response. Please look into this
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