Airtel — excess billing and connection disconnected even after payment of bill

Address:	Raipur, Chhattisgarh
Website:	Fixed Line Wrong Billing and Stopping the services

We are having airtel broadband connection in the name nexus fasteners (India), urla, raipur chhattisgarh our broad band id[protected], our fixed line no.[protected]. We have taken the tariff plan rs.699 per month. Every month we are paying bill amount regularly through internet banking (Oriental bank of commerce) but some delay 10 or 12 days for that airtel is charging rs.100/- late payment fee. Bill dated[protected] for rs.824.82 paid through our net banking transaction reference no.[protected] on[protected] its due date is 22.08.2018. After that in the month of september, 18 bill dated 03.09.2018 received for rs.942.82 this month charges and account summary showing previous balance rs.824.94 which is already paid on 06.09.2018. Bill dated 03.10.2018 for rs.714.84 due date 22.10.18 we have paid on 15.11.2018 through net banking reference no.[protected] rs.715/-. And bill dated 03.11.2018 for rs. 942.82 and previous balance rs.714.84 total amount of rs.1657.66 to be paid on or before 22.11.2018. On 24.11.2018 suddenly services has been stopped we have lodged a complaint over phone they said after verification of bills services will be resumed in 48 hrs. Due to disconnection our business has been hampered. We have run net on jio services after 48hrs no action i have gone to your airtel office, pandri, raipur on 27.11.2018 but there is no response. After that i requested to pay the bill amount as informed rs.942.66 on 28.11.2018 your technician that he told that some emergency services for 12 hours will be connected and he has done that service and i have paid rs.943/- immediately our reference no.[protected] on 28.11.2018. The same issue repeated again in your bill dated 03.12.2018 showing previous balance rs.942.82 and a late payment of rs.100 and taxes.