Airtel — excess deductions from my account

Address:201303
Website:[email protected]

Dear ravi
It is now very clear hat i was over charged wrongly by you for last so many months
My present balance as per your sms to me is 6851.18.
How rs 6450.68 became 6851.18 is beyond my comprehension?
Subscription charges have wronly been deducted by you for the third connection which was handed over by me on 11 jun 2017 and i was continuously fleeced by your charging agencies till i raised the issue and your rep stated that i have three connections as per your records
By looking at your attitude i feel like discontinuing my both connections also
Pl tell me if i have one 99 plan and one additional 270/pm plan would you agree or not sine one base plan and one 270 per month should be alright with you
Why did you make (99+270+270) into (270+270) rather than (90+270) plan?
My mistake was that i paid you money in advance so that you kept deducting amount at your will and suddenly credited 561 rupees on 1 dec after i raised the issue with you.
Please be gracious enough to accept your mistakes and your typical indian attitude towards sincere customers like me
Please make my plan to (90+270) rather than charging 18 rupees a day for two connections as you would do for a customer having 90+270 plan
Was this information helpful?
No (0)
Yes (0)
Airtel customer support has been notified about the posted complaint.
Dec 05, 2017
Updated by Pavan Kumar Jain
The websites do not give names of any senior officials who can be contacted if problems are not sorted out. We go from one call site rep to another and give him/her details over and over again
I am attaching two SMS from your office recd. By me in aspan of three days
(recd. on 29 11 2017 at 1218
Customer ID:[protected], A/C Balance:Rs6386.78, Validity:23-SEP-2018, Plan:ROI My Plan 99 STD, Monthly Charges(Rs639), Primary Base Pack(Rs99), Secondary Base packs (Rs540), Last Recharge amount/Date:Rs6480, 18-APR-2017, Connections:3

( recd. on 04 12 2017 at 1807)
Customer ID:[protected], A/C Balance:Rs6851.18, Validity:18-DEC-2018, Plan:Mega 30 HD HD Stan, Monthly Charges(Rs540), Primary Base Pack(Rs270), Secondary Base packs (Rs270), Last Recharge amount/Date:Rs561, 01-DEC-2017, Connections:2
WHAT DO YOU SAY TO THIS? ????
This is just Adhoc playing with my deposited money with you!!!
Sent from Samsung Mobile
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54497
    Pending
    0
    Resolved
    21957
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information