Airtel — excess payment to airtel on porting to jio mob no [protected]

J Hariraman

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600095
Website:	Airtel

Sir, i have ported to jio after 15 mar 2018 and i have all cleared the below amounts in excess and also shared by bank statements to airtel as proof of below payment. They have promosed me refund of 425 rs but later not replying to my mails.

Airtel money rs 325.00 on 15 mar 2018 (Netbanking payment)
Airtel money rs 100.00 on 17 mar 2018 (Netnanking payment
Airtel money rs 324.52 on 18 mar 2018 (Auto payment by hdfc bank)

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Airtel customer support has been notified about the posted complaint.

Apr 19, 2018

Updated by J Hariraman Sir, Below is the mail from Airtel. But so far they have not refunded the amount.

This is in reference to your email regarding payment done for your Airtel Mobile number [protected].

As discussed, I have escalated your issue to the concerned department and our team is working to resolve your concern at the earliest. One of our resolution specialists will update you on the status of your complaint within 72 hours. We appreciate your cooperation till such time.

Thanks for reaching out to us.