[Resolved]  Airtel — Extra charge for the period oct-5 to nov 4

Address:	530041
Website:	www.airtel.in

Hi Team,

I have used data under limits only, but you have charged extra amount for the period.

In my airtel app it was clearly showing I have left around 400 MB in my account, and I have subscribed 3 packs for the period(405 mb). So I have total 800 MB in my account.

I have called to customer care between October 8 - 12 (not sure dates) and asked them about usage of post month left data. They said I can able to use post month data in current month. ( please review call data If it is recorded).

Even I got email and message alerts like " I have left 50% of data in my account (attached copy)".

If I have exceeded data limit how can I get email/sms alerts like I have left 50% data in my account?

If I know data was completed in my account, definitely I should be in my alert ans can not use beyond the limit? This is completed airtel app fault/ customer care executive fault. I have not done any mistakes from my end. I am not aware of data was exceeded because of your false alerts.

I am expecting overall 350 -400 Rs bill for this month but...I am shock I have billed 1004 Rs for this month.

Please review bill and resolve it. I can't bare 1000 rs. for a single month and I may quit from airtel.

Thanks