[Resolved] Airtel — Fake 4G, not even 2G.

Its Cool

from Pune, Maharashtra

Address:

Nashik, Maharashtra, 422003

Hello, i am getting very low speed since last 8 days from airtel. I just ported in to airtel from vodafone, thinking of getting a better internet speed. For first month they game me good speed. But after that since 8 days i am getting extremely low speed. They are saying its 4g, but this isnt. They are giving like 3-4 mbps pathetic speed. Please dont buy airtel. Also there are some network issues of this provider.

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Jul 26, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Jun 22, 2017

Updated by Its Cool Also I made a complaint regarding it, the fella said the he has registered my complain and same will be solved within 72 hours. But it haven't yet.

Verified Support

Jun 25, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 22 June 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Jul 04, 2017

Updated by Its Cool After complain, I got a call from Airtel CC, who was asking what problem I am facing. I said net speed. He asked are you facing this issue to your location or also at the other location. I said "Few locations" for sure. He said, lets do one thing, I am gonna re-push your internet settings to your mobile number from here (online). You just give us 24 hours, meanwhile you just check whether there is any difference in these 24 hours. I will call you tomorrow and ask you the feedback. I said OK.
24 Hours passed and the person didnt call me back as promised. Now coming at the issue, I got little good speed which is 8 MBps (cannot be called as 4G) for that single day only. And again it went back to the previous track. Low speed...
Now even worse, I am having frequent connection dropout issues. Sometimes I cant even download Whatsapp videos. I am attaching a speedtest screenshot below to show you guys what speed I am getting in the name of 4G. And before commenting something foolish like "may be your FUP is over", let me tell you this is pre FUP speedtest : - http://beta.speedtest.net/result/[protected]

Aug 15, 2017

Updated by Its Cool OK, it has been more than a month and half since I made this complaint, and it hasn't resolved yet. What shocking is, the status of this complaint is marked as 'Resolved". Current speedtest result is enclosed with this last response of mine. If higher authorities can look into the current "Complaint marked as resolved" issue when actually it hasn't, thank you. I think, porting out is the solution.

Thank you.

Aug 15, 2017

Updated by Its Cool Authority may close this complaint after the Airtel CC make their final statement on this from now.

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Comments

Gloria Ngatho

Airtel has bogus algorithm, instead of playing victim against Safaricom offer quality services, we invest in valuable products not some ridiculous products like yours. For example when you decide to buy Airtel bundles then decide to go back (#to go back) by pressing# suddenly something weird happens, the button either buys airtime or it kopas some money, and that's only one out of so many bogus algorithms. Are you guys even serious with your work? You'll never ever out do Safaricom ever with those services. You are a disappointment. V.Poor customer services.