[Resolved] Airtel — Fake data usage

Umang Kalra

from Lucknow, Uttar Pradesh

Address:	Lucknow, Uttar Pradesh, 226012
Website:	www.airtel.in/broadband

This is in reference to fake data usage projected by airtel broadband. 2 months back i got Airtel Broadband installed. Earlier i had a Reliance Connection. The plan in both networks was 30GB. To my surprise, the reliance data usage didnt exhaust ever during my 2 years with them. On the other hand, the 30 GB provided by airtel ends in 10-12 days. Also, my usage has also reduced since i have got this installed but still its getting over in such less time. Help me find a solution for the same and not fool customers to but smartbytes.

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May 21, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2017

Airtel Customer Care's response Dear Mr. Kalra,

This is a human error. Kindly read the date as 13 April 2017 in place of 3 April 2017.

However your issue has been resolved.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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