[Resolved] Airtel — false claim for the plan.

ronak agrawal 1

from Kota, Rajasthan

Address:

313001

My name is ronak agrawal. I have ported my vodafone sim in airtel netwrok.
I am using the postpaid plan of rs. 499.
Few days before i have received a call from airtel store regarding the plan offer, at that time they have promised me for the plan of rs. 499 per month in which they are providing the facility of "unlimited calling for local and std + 15 gb net pack for life time".
On 26.7.2017 my sim is being ported into airtel, when i checked my data pack it is showing only 5 gb for per month.
I have talked to customer care they are telling that my extra 10 gb plan will be valid for only 3 month.
But at time of plan offering they said that the plan for 15 gb will be valid for life time, it means they have made me the false claim regarding the offers.
So please pay attention on this matter and sort it out the matter.
You can contact me on my mobile no. That is +91-[protected].

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Sep 9, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 26 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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