Airtel — false promises and inappropriate behavior

Address:

Rohtak, Rohtak, Haryana, 124001

I recharged my above mentioned number for
Rs 1699/- through airtel app on 11 nov 19 at 0930 hrs by internet banking. Immediately after recharge i received following messages in the sequence mentioned:-
From precharge "thank you for recharging. Your new pack with unlimited call and data benefit will start from[protected]. Till then your current pack benefits will continue."

From erecharge "recharge done on[protected]:24am, mrp:rs1, 699.00, gst 18% payable by company/distributor/retailer, valid till:#, transid[protected]. To check your balance, validity, call tariff and best recharges, dial *121*51# or download my airtel app, click www.airtel.in/5/LBNV
Truly unlimited calls to any network and 1.4gb data per day. Also, get 100 national sms per day. Validity 365 days. Download the airtel tv app. Click get. Airtel. Tv"

From 56565 "important update! You will not be able to call and use data services as your sim card is damaged. To resume services change your sim free of cost from nearest airtel store or any retail outlet. Once you have the new sim just sms sim new sim number to 121."

Immediately after these messages my sim stopped functioning because of which i am not able to communicate with anyone and led to a great inconvenience.

I approached balaji airtel store, delhi road, rohtak, harayana. They asked me rs 30/- for the replacement of sim. When i told them about the message received from 56565 (Given above) they refused to take account of it and also refused to give bill for the charged amount. Then i called customer
Care when junior executive were not able to resolve my issue they transferred my call to mr salman who claimed himself a senior team leader. He was very very rude and blamed that i have damaged the sim myself and i have to pay for new sim. I requested him that i don't want to continue with airtel and want my recharge amount refunded but he refused to refund the amount quoting policies of airtel. On the issue of providing bill for the amount charged by airtel for sim replacement, he advised the local employee at airtel store to provide bill which the employee has agreed.
However, insted of giving me proper bill, airtel employee gave me torn peice of paper of approximately 2x3 inch size with "janta shoes" printed on it and scratch rs 25/- on it which was earlier told to be 30/-.
When i objected to this she took that paper and thrown it in dustbin and specifically told she has done a great favour as even airtel doesn't provide any such bill books and now do what ever in front of at least 10 customers and the staff. This was embarrassing and not befitting a telecom giant like airtel.