[Resolved]  Airtel — Fiber connection not working

Individual Subscriber — Fiber connection not working
A
Asim Gulzar Jan
Jun 13, 2021Delhi, Delhi
Mark as Resolved

I am having a airtel xtreme fiber connection, for 6 months i was on a 100 mbps plan, after that on 9 june i sent a request for plan upgrade to 200 mbs and did a 999 recharge from airtel thanks app.
ticket i d: 89617493 on 9 june 11:12 pm
11 june 10:30 pm i called 121 asking about the status, the guy at the other end said he will do some settings. after he did the settings my internet ( which was still 100mbps) completely stopped working, i raised a complaint again on 11 june 10:54 pm ticket id[protected] for broken internet.
since then theres no response from airtel. i have been repeatedly calling 121 getting my calls transferred to senior supervisors and all they tell me is wait 2 hours, reset router, restart, unplug, plug in back.. etc etc..
i checked the status on my airtel thanks app and it said that for ticket id[protected] engineer Sqib has been allocated, and was supposed to visit me on 12 June 930 am, unfortunately he never came, he sent someone at 5 pm on 12 june who said he done some changes and it wil be working in 2 hours, but my internet is still broken. i managed to fish the engineers (saqib's ) number from that lame bozo that came to my house so i am sharing it here[protected]..
since yesterday i have been trying to call airtel but my complaint is not getting addressed. the internet light on the router is supposed to be stable. but its blinking non stop. i tried different browsers diferent devices, the internet is completely broken.
i work in a private firm in the IT industry, these thugs are making a fool out of the helpless customers, i am suffering loss of pay because i cant login to my remote desk ( working from home), i am going to sue them if i lose my job. meanwhile applying for jio..
all these plan upgrades and internet issues are normally resolved within minutes or at the most couple of hours... please look into this at earnest..
i have also made a complaint on
here the Grievance Number on https://consumerhelpline.gov.in/ : 2779238

asim
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