Airtel — Fictitious International SMS

Address:

Kolkata, West Bengal, 700047

Fictitious International SMS Being charged on my post-paid Airtel Mobile number[protected] from the month of August 2015. From the month of August 2015 cycle, i.e. 26th July 2015 to 25th Aug 2015, I noticed that 4 to 5 International SMS being charged in my post-paid bill. This is again being reflected in the September 2015 cycle and November 2015 billing cycle. Please be informed that (a) the cell number is exclusively used by me and the cell phone is always in my custody (b) I do not have any contact or relative staying abroad. Later on receiving itemised bill, I notice that the number is o[censored]K. The same number is repeated every cycle. This leads me to believe that my cell number is being hacked /purposefully misused by dubious means, and my cell number is used to send International SMS. With number of Terrorist activity growing worldwide, I am afraid that my cell number is being tried, and if corrective measures is not taken, this may lead to some irreparable damages. As a responsible citizen I have informed airtel on 29th August 2015, 29th September 2015 and 28th November 2015. Till date the issue is not resolved. If tomorrow something wrong happens, AIRTEL Kolkata will be sole responsible. Details of the complaint with the respective Airtel personnel’s are appended below. Those details interaction will prove my inosine and entire responsibility will rest on AIRTEL Kolkata. Since no action has been taken by AIRTEL Kolkata, so far to rectify and corrective action taken, other than waiving the charges, I will be compelled to (I) inform the local police officials and if required inform the Central Bureau of Investigation / CID (ii) inform consumer forum (iii) Inform Grievance redressal cell (iv) lodge a complaint with the consumer court. Details of my Airtel Kolkata cell number. Airtel number :[protected] Relationship number: [protected]. Please note the following. ⦁ On 29/08/2015 I called up 121 and contacted Jayasree. She assured me to investigate and resolve the issue. She deducted the amount and further assured me that it will not happen in future. ⦁ On 29/09/2015 I called up 121 and contacted (a) Subham (b) Askin (c) Tamnoy Ghosh. Interaction id : [protected] All of them assured that they are advising back end office and assured that this will not happen in future. However no such charges was levied on my bill in October 2015 cycle. ⦁ On 28/11/2014 I called up 121 and interacted with (a) Shalina Ali (b) Poulami (c) Ajay Kumar Verma. Interaction id: [protected] ⦁ On 29/11/2015 I called up 198 and interacted with (a) Sushant .Interaction id: [protected] and (b) Vijayalaxmi Mishra Interaction id: [protected]. ⦁ 01/12/2015 Alokesh mistri interaction id: [protected] ⦁ 03/12/2015 Alokesh Mistri interaction id: [protected] ⦁ I thank Airtel for waving the charges levied. ⦁ Rs 20/- or Rs 25/- does not make difference to me nor to Airtel. This amount does not make me poor or Airtel rich. ⦁ The answer lies in detecting the problem and rectifying it. ⦁ Please note that I am a very old customer/client of AIRTEL. Where ever I had been for my service or for business I have always preferred Airtel and picked up Airtel number. ⦁ I still have 2 Airtel numbers. One of Faridabad and the number is[protected] and the other is of Bangalore[protected]. Not for a single cycle I have ever faced any problem with Delhi circle or Bangalore. In 2001 I had picked an airtel number[protected] which was with me till 2007 [address of the Delhi number was C/o AstraZeneca C-146 Okhla Industrial area Phase -1]. It is only in the West Bengal circle this problem cropped up and still exists. ⦁ All the executives above had given me assurance that my problem will be resolved but with no visible result. I hope that some one will finally take an Initiative to resolve the issue. Expecting a line of confirmation. Regards Sandweip Banerje