[Resolved] Airtel — For the past one week, vijay tv & ktvis not working in my home.

keijsri

Address:

602024

Customer ID: [protected]

For the past one week, Vijay TV is not working in my home.

To get assistance, I was trying to reach customer care. After multiple times, I finally reached the customer care executive.
I explained my issue and the I was told that the setup needs to be adjusted by a technician and they would charge me 150 Rs for the same.
I asked why do I need to be charged when there is no issue from my end and other channels are working too. They did not care for what I was speaking. Once I say something all they respond is "Sir do you want me to send you a technician or not?".

it seems like most of the people facing this issue. please resolve this issue ASAP.

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Nov 8, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 28 September 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

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