Airtel — fraud and cheating by airtel dth customer care

Address:

Mumbai City, Maharashtra

Dear Gentlemen,
I have airtel digitel tv connectoin with ID-[protected] since long ! On 31st January -17 my acount was suspended and on 9th Feb-17 in morning hours I got a call from airtel customer care that they providing a offer to me. The offer was that if I will pay 6 month recharge at a time then I will get 6 month additional so the validity will be for 12 months. Not only I got a call but also one messge for the same on 9th FEB-17.
Based on that then and there I recharged my acount with 2155/- and subsequently I got the message of reciept and validity for 12 month with next recharge in feb-2018. Even in my TV account was also showing the same. BUT suddenly few days back I got a message on my registered nos that validity is ending on 29th july-17. It was a shock for me. I called up the customercare and they are harrassing me and torturing will all false committment. I am giving the details of their inability to resolve customer problems and their communications.
1) That on day one they said your account was not suspended a/c ! Here I am submitting the screenshots of message AIRTEL where it is clearly mentioned that my service had been stopped on31st january-17.
2) That they are saying that you are not been offered this offer ! Here I am submitting the screenshots of message of AIRTEL of 9TH feb-17 where clearly offering the same for 12 maah.
3) That they are saying everytime that somebody will speak to me but nobody had called me.
4)That I am also enclosing the screenshots of payment recieved by AIRTEL on 9th FEB-17 and subsequent validity for 12 months.
5) That one 27th FEB-17 at 6-30 t06.34 pm when I called to customercare one gentleman named ADITYA told me that your validity is of 12 month and we are working to get it rectified but it was done.
So I called once again on 28th feb-17 to customercare and of my utmost surprise the gentleman named started saying all the foolish thing which i had stated in my point no-1 and 2
Atlast I decided to write you with all proofs and evidences to you and copy marking to MR Sunil MITTAL your CHAIRAMAN.Needless to say that I had called 10 out 0f 9 time in your tolled nos only ! i dont know how many rupees had gone on talk time but I will continue to do so as well because it is a breach of trust and if require will go to Mr MITTAL with all proofs. Even If I will not get justice than certainly will take shelter of laws of land
I am also working as a senior manager in reputed corporate house but surprisingly witnessing such a irresponsible customercare who are not trusting on customer and not responding well.
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Regards,

V N SINGH
General Manager-Sales
Estomag
Cadila Pharmaceutical Ltd
Mobile Nos-[protected]
Email-vidyanand.[protected]@cadilapharma.co.in
Alt.[protected]@gmail.com