[Resolved]  Airtel — Fraud - broadband connection

Address:

Bangalore, Karnataka

I am complaining here out of frustration after struggling to get my money back from Airtel for more than one year.
I payed Rs. 3, 450 in cash during May2013 to get a new broadband connection in BEML Layout, Bangalore. The guy who came to collect money promised to give the connection in 3 days(Sales person Dhananjai - [protected]). It has been more than one year now and i did not get the connection as well as my money. I have raised so many complaints and they say that the cheque with my money will be handed over to me. I did not get my money back yet. My application number is TBLR645591. Airtel is the cheapest fraudulent company. The Airtel people said that there is no facility for broadband connection in my place. But the sales rep collected money stating he will give the connection. After complaining a lot of times they promised to send the cheque but they have never returned. The reason they give is that my number is not reachable. But i get useless calls from airtel to my same number. They just have some reason not to give my money back. I had even given alternate number but they never called.
The recent ticket I raised with Airtel is 48172820. Rahul was the one who attended the call and promised to escalate to Ms.Asma, his manager.
The previous tickets I had raised were[protected]attended by Krishna),[protected]Not sure who attended this but I was told that they had generated a cheque and couldn't reach me to give me the cheque. But they never called and it is reason they give),[protected] attended by Shreddha). Every time I am promised to receive the money in 10 days. This has never happened for an year now. I have wasted all my time and energy on this. Every time I spend atleast 30 minutes in customer care call (not at all exaggerating. I actually spend half an hour explaining my problem to customer care) and the problem is not resolved yet. Will Airtel take the responsibility of giving the money back along with the interest and compensate for the time and money lost in this case???
I even complaint in Akosha - to resolve consumer complaints. The aitrtel person has replied stating that they have provided resolution. They did not provide any resolution yet. They are cheap frauds and they are not planning to return my money.