Airtel — fraud in order to sell a higher postpaid plan

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I had relocated from hyderabad to noida and my netwrok was pretty bad, i contacted cs and they asked me to change the sim. I visited the airtel store in noida sec18 and they asked me to take the higher postpaid plan than i was currently and told me the benefit of amazon prime subscription. Now when i am trying to take the subscription the cs is telling me it is not valid on this plan. Seems like a straight fraud by the store guys. My bill has reached 700 rupees for now reason and i am not even getting the benefit even when my airtel app shows it available. Need my refund and get my number ported, airtel sucks.