[Resolved]  Airtel — Fraudulent broadband /data plans from airtel

Address:

411040

Airtel has been fraudulently charging me for 8mbps data plan for past 12 months, where as in reality the speed supported by airtel cables is not more then 4mbps

I have been raising this issue for past 12 months and airtel team has been making one or the other excuse on pretext of checking hardware n switches

I received call from airtel technical support yesterday around 3.30 pm updating me on the hardware/cables laid in my society (flower valley) don't support speed more then 4 mbps speed and i have to downgrade to 4 mbps plan from my existing 8 mbps plan

He admitted to the fact that sales team from airtel are misleading customers and selling fraudulent 8 mbps plan & the cables/ hardware don't support more then 4 mbps speed

I have call recording of my conversation with the airtel technical support person which can be shared as a proof as and when required

So my claim for fraudulent data plans from airtel holds true and i have been cheated by airtel for past 12 month

Airtel has been fraudulently charging me for 8mbps data plan for past 12 months, where as in reality the speed supported by airtel cables is not more then 4mbps

This is really disgusting and like day light robbery on part of company like airtel by resorting to such cheap means of making money

I need reversal of 8 mbps data rental charged to me for past 12 months else i have to go legal way for resolution to this airtel's fraudulent billing practice

Airtel needs to be dragged to consumer court for misleading consumer and resorting to selling of fraudulent data plans

Rohit bhatia
[protected]

On sun, sep 18, 2016 at 2:34 pm, wrote:

Dear rohit bhatia,

This is in reference to your email regarding adjustments on your airtel account number 15398441.

Basis our discussion on [protected], please be informed that i have highlighted your issue to the concerned department to resolve the issue on high priority.

Please be assured that our team will get back to you with an update on the same at the earliest regarding the same.

Further, kindly note that the team will validate and provide you with the applicable waiver once the issue is resolved.

For further queries, please do mail.

Customers touch points:
Level 1: customer care: [protected]@in. airtel.com and 121/198, working hours: 24/7.
Level 2: nodal team: nodal. [protected]@in. airtel.com and[protected], working hours, 9:30 to 6:30, monday to friday.
Level 3: appellate authority: appellate. [protected]@in. airtel.com and[protected], working hours, 9:30 to 6:30, monday to friday.

Please visit our website www.airtel.in for a range of products and services.

Warm regards,
Jaya priyam

Bharti airtel limited

— original message —
From: [protected]@gmail.com
To: appellate. [protected]@in. airtel.com
Cc: nodal. [protected]@in. airtel.com
Sent: 17/09/2016 04:47:49 pm
Subject: re: fraudulent billing practices and pathetic service from airtel broadband - [protected]

What about the billing waiver???

There is no mention of billing waiver. also your reply is sounding like readymade template revert... there's no mention about concern raised in trailing mail regarding airtel selling 8mbps data plan when the hardware is non-supportive in my area???

Your revert is vague and open ended and i have been listening similar vague replies since past 12 month

I need proper time-lines for resolution and details/contact of concerned person from airtel who will resolve my issue

You can't keep sending me such vague pre-drafted templated mail reverts with zero predictability on resolution and keep on fraudulently charging me rental every month for 8mbps plan when in the first place your hardware /cables don't support 8mbps speed

Rgds

Rohit bhatia

On 17 sep 2016 16:23, wrote:

Dear rohit bhatia,

This is in reference to your email regarding connection not working for the airtel fixed line account number 15398441.

I understand that delay in responding to your email has caused inconvenience to you and we thank you for your patience.

Please be informed that i have transferred the concern regarding slow browsing to our concerned department and they will get back to you as soon as possible.

For further queries, please do mail.

Customers touch points:

Level 1: customer care: hyperlink "mailto:[protected]@in. airtel.com"[protected]@in. airtel.com and 121/198, working hours: 24/7.

Level 2: nodal team: hyperlink "mailto:nodal. [protected]@in. airtel.com"nodal. [protected]@in. airtel.com and[protected], working hours, 9:30 to 6:30, monday to friday.

Level 3: appellate authority: hyperlink "mailto:appellate. [protected]@in. airtel.com"appellate. [protected]@in. airtel.com and[protected], working hours, 9:30 to 6:30, monday to friday.

Please visit our website hyperlink "http://www.airtel.in"www.airtel.in for a range of products and services.

Warm regards,

Aanchal

Bharti airtel limited

— original message —

From: hyperlink "mailto:[protected]@gmail.com"[protected]@gmail.com

To: hyperlink "mailto:appellate. [protected]@in. airtel.com"appellate. [protected]@in. airtel.com

Cc: hyperlink "mailto:[protected]@in. airtel.com"[protected]@in. airtel.com;hyperlink "mailto:[protected]@airtel.com"1­[protected]@airtel.com

Sent: 16/09/2016 02:40:07 pm

Subject: fraudulent billing practices and pathetic service from airtel broadband - [protected]

Dear airtel,

With reference to trailing mail exchange and for your eternal enlightenment i am sharing my problem and case regarding my airtel broadband once again

I am using airtel broadband for past 8 years & my no. is[protected]

My data plan is 8 mbps - 40 gb limit

I have upgraded to 8 mbps plan 12 months back and since then i am facing with slow browsing speed, frequent disconnections and unstable speed

All these issues have been vividly explained and proved to all the airtel technical support persons who were on inspection visit to my house

On 7th sept'16 happen to speak with airtel technical lead from pune vega center & he has admitted : non supportive hardware cables for high speed net in
Flower valley area (place where i reside)

All the technical support persons who inspected my connection at home also admitted to the fact that airtel cables in flower valley don't support 8 mbps data speed

It's really shocking to know??? - when everyone at airtel technical team is aware of the fact that airtel cables in my area dont not support 8 mbps data speed then how come in first place airtel is selling fraudulent plans of 8 mbps speed for past 12 months and cheating customers???

Airtel cust. care ppl call me from different locations and i have to explain same problem over and over again to diff. set of people. i fail to understand what is so confusing and puzzling about my problem. knowingly every airtel rep. right from technical to customer care acts ignorant in-spite knowing the fact that "airtel cables & hardware does not support 8 mbps speed in my residential area" and keeps on giving me false assurance to resolve my slow data speed issue. "this is like height of fraud and cheating customers"

As on date there is no resolution to my problem and i am still getting unstable data speed and the speed varies from 4.5 to 8 mbps randomly making browsing and surfing really unstable and problematic

I have categorically told airtel customer care that i am not going to pay aug'16 broadband charges (15th sept'16 was my due date) as i have been cheated by airtel for past 12 months by selling and providing fraudulent data plans

I am not going to pay any further charges for my broadband usage till the time my slow browsing speed issue is resolved

Regards
Rohit bhatia
[protected]

On 10 sep 2016 09:04, wrote:

Dear rohit bhatia,

Greetings from airtel!

This is in reference to your email regarding slow browsing issue for your airtel landline number [protected].

I understand that not being able to use your broadband services has inconvenienced you.

Foremost, i would like to share that it is our continuous endeavour to provide high quality service to the satisfaction of all our customers. however, despite our constant efforts we are unable to achieve complete success due to external factors beyond our control.

The exchange that serves pune location is temporarily not functional. our team is co-ordinating with the concerned authorities to resolve this issue.

The same is expected to be resolved by[protected]:30 pm.

We appreciate your patience and cooperation in this regard.

Best regards,
Vijayalakshmi c
Service specialist
Airtel

— original message —
From: [protected]@gmail.com
To: [protected]@airtel.com
Cc: [protected]@in. airtel.com
Sent: 09/09/2016 10:45:04 am
Subject: re: re: [|bal|ref35945811|] [warning : encrypted attachment not virus scanned]fraudulent billing practices and pathetic service from airtel broadband [protected]

Hi there,

My complaint regarding slow browsing speed is still pending

I spoke to technical leader from airtel vega center, pune on 7th sept'16 and he admitted that airtel cables in flower valley society (place where i reside) does not support

8 mbps speed and he is looking into what possible he can do to address my concern

It's really shocking to know - when everyone at airtel technical team is aware of the face that airtel cables in my area does not support 8 mbps speed then how come in first place airtel is selling fraudulent plans of 8 mbps speed for past 12 months and cheating customers???

Rohit

On wed, sep 7, 2016 at 2:56 pm, wrote:

Dear rohit bhatia,

Greetings from airtel!

This is in reference to your email regarding slow speed and billing adjustment towards non usage period on your airtel account number 15398441.

Regarding slow speed issue:

Please note that basis your previous complaint with reference number 72500610, we investigated the connectivity at your premises. however, i understand that you are still facing connectivity issues at your premises.

Therefore, i am registering a complaint with reference number 72651712. let us assure you that the same would be resolved within 06:50 pm on 07 — 09-2016.

Rs. 575/- has already been credited to your account towards non usage period. this will reflect in your next bill generation dated 26/09/2016.

The current pending amount after deducting the waiver, is rs. 687.72/-. please pay by[protected].

Further, i would like to inform you that regarding billing adjustment towards non usage period request you to write to us on post resolution of network issue.

For any further queries, please feel free to write back to me.

Best regards,

Gayatri sethi

Service specialist

Airtel