[Resolved]  Airtel — Generation of bills for unused services for mob no [protected]

Address:

Udupi, Karnataka

Dear Customer relations officer, I am an Ex serviceman retired from the Indian Air Force after serving the nation for more than 20 years. This letter is being forwarded on behalf of my daughter, Aswathi Ramesh.This has reference to your bills generated against her mobile no [protected]. She had opted for this connection in July'2014 end and had paid the bills in the months of Aug and Sept'14. Since she was not getting proper service / connectivity in the no, she reported the issue to the agency where from the connection was taken and requested them to cancel her connection. However the agency didn't agree to her pleads and insisted to continue the connection on the petext that a connection can't be terminated before 3 months/ 90 days. So she told them not to bill further for this connection as she no more uses it. Still, it is noted that your office is continuing with generation of bill against this useless number which I feel is a violation of customer interests. Being an Ex serviceman, I don't wish to indulge in any violation of the rules of the land and hence request your good office to address this situation and settle the issue at the earliest. Kindly terminate the connection immediately as the same doesn't serve the purpose of availing net for her study purposes.So I repeatedly request you to cancel the latest generated bills as the number couldn't be used. Thanks 'n' Regards Ramesh