[Resolved] Airtel — Horrible portability experience | |||
Dear Team, I am an Airtel Customer from past 5 years with Relationship No [protected] (Mobile No : [protected]) and Relationship No [protected] (Mobile No : [protected]) . I had given for Portability 1 Reliance Prepaid No : [protected] for Portability to Airtel Postpaid under 1 of Company schemes. We provided all the relevant documents and received messages from Airtel stating your Request is under process, Address Verification was over, documents verification was over and reliance services stopped effective 21st Oct 2015 but there was no message from airtel on new SIM to start services nor there was any network on the NEW Airtel SIM given to us by your agent, frustrated we called up the agent many a times he was like documents gone to HO and will take time, we called up Airtel Customer Care, that was where we came to know that the SIM Card provided to us and the SIM No mentioned on the Form by the Agent was Mismatch, they told us only Tele verification was pending but upon further inquiry by myself I came to know that the SIM No were varying, the agent is not ready to accept his fault at all, we told the agent to show us xerox of Form we told him to provide the No he mentioned on Form he couldnt provide that too, we visited a near by Airtel Gallery and confirmed that the SIM no mentioned in your records and SIM No given to us are differing, We fail to understand such carelesness by your agent and especially when we are taking a corporate plan under portability request where existing service provider has already stopped providing services. why should we suffer loss of service from both existing and new service provider for a mistake of your agent. and the gallery also couldnt solve problem and gallery is advising us visit big gallery with documents and put loss SIM Request and apply for a fresh SIM with NC and all. WE do not expect such BAD SERVICE to an OLD and Loyal Customer like us especially when we have also been regular in our Bill Payments and have referred services to Other Customer Below is my alternate No Please contact me on below no for resolving the issue Kindly resolve the Issue at your earliest without further delay and send your person with an activated SIM Card or activate the Services on the SIM that is available with us We have the following SIM Card with us[protected]U whereas your records might show a different SIM No. Please activate services on the above SIM with said plan and intimate us immediately. Regards CA Dhaval R Sarvaiya (M) [protected] Was this information helpful? | |||
Oct 24, 2015 Complaint marked as Resolved There was immediate action from Agent and I am satisfied, though there was interruption of services from both sides for 2 days but that was due to holiday's but as soon as they came to know about the issue I trust the issue was resolved in like 2 hours and a new activated SIM was provided at my door step and services resumed in less than 2 hours.
Regards
Dhaval Sarvaiya Airtel customer support has been notified about the posted complaint. | |||
4 Comments | |||
Comments
Dear Umesh
Appreciate your response
The problem is now resolved and the no is working, but my concern is what is Airtel doing to avoid such desruption and uninterrupted services to its Loyal Customers.
What about the concern that there was no service on my no for 2 long days from both service providers.
why areint we talking for compensating me for that.
Regards
Dhaval Sarvaiya
+91 [protected]
Appreciate your response
The problem is now resolved and the no is working, but my concern is what is Airtel doing to avoid such desruption and uninterrupted services to its Loyal Customers.
What about the concern that there was no service on my no for 2 long days from both service providers.
why areint we talking for compensating me for that.
Regards
Dhaval Sarvaiya
+91 [protected]
Array
Dear Mr. Sarvaiya,
This is with reference to your post dated 22 October 2015.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
This is with reference to your post dated 22 October 2015.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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This is with reference to your post dated 22 October 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
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Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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