[Resolved] Airtel — Hotspot device scheme | |||||
I had purchased hot spot device in the first week of may on strong persuation of one of the distributor/ retailer, he said that there is no feasability and possibility for wifi connection in your area so it would be better if you go for hot spot device. He also offered me scheme on payment of rs. 4000/- + 100 for service charge, you will be provided hotspot device free of cost and you will get 10 gb at 4g speed + unlimited data for 4 month without any bill etc. On his persuation i opted for this option and problems started thereafter as after 5 days it stopped working, we have no access to internet at any speed, reason they given that your pack has been exhausted, if at all accepted then what about unlimited access to internet only speed will reduce. I have been to their retail showroom in part-1, south extension branch, we were not entertained there also. Latter on we contacted for wifi, executive visited our house and informed us that there is no such feasibility problem and you can use our wifi service. We contacted the same distributor from whom we purchased hotspot device, many times but he is not picking my call, from another no. He is repeating the same thing.in the month of june it work only for 5-6 days, recently i received airtel bill on my mobile. It's not even 2 month passed. But very sorry to say such a huge brand like airtel can make such fake offers and promise and not ready to entertain us. I already complaint about this product and that distributor and retailer to their showroom, went their with written complaint but they are not ready to accept it. Please guide us what to do next. Neha kumari (Nehakumari. [protected]@gmail.com) C-7, first floor, south extension part-2 New delhi -110049 Was this information helpful? | |||||
Aug 4, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 04, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 20 June 2017 . We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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This is with reference to your post, dated 20 June 2017 .
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtelpresence@in.airtel.com
Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd