Airtel — I am having problem with receiving Banking messages like balance inquiry | |||
Hello, I am having problem with receiving Banking messages like balance enquiry, ATM withdrawal or Internet banking messages, OTP messages of any Kind, Even Airtel OTP etc. These kind of important messages are not receiving on my number. It stooped around February Middle. Complained on Airtel Customer Care Kerala on around First week of March. They said to deactivate DND as that may the cause. Knowing that it is not the issue, I did that. DND was deactivated on 06- [protected]:37 (Src : http://www.nccptrai.gov.in/nccpregistry/saveSearchSub.misc). After few days, I started receiving all sorts of junk messages from different shopping, malicious, trade, phising messages except the important ones. I called again Cust. Care on 19th March. One Lady addressed herself as "Reshmi" from CC Kerala. She was not for any use as she doesnt know what I am talking about. She was repeatedly blaming the banks. I asked for a supervisor and was transferred to a person called "Shinod" who addressed as Supervisor on that shift. He too blamed Banks at first and when I asked abt Airtel OTp, He understand the issue and tried sending Airtel OTP. It was not delivering. I asked him to give me the complaint register number. He said, He could not take it as a complaint but will be addressed very soon. Felt like, Customer service was taking my issue as joke. Frustrated Myself logged to Facebbok Airtel Page and posted my issue there. One Mr. Aftab replied that They understand my frustration and will look into it, asked my number and I provided. Somebody called me around that afternoon said that they are from HO Delhi and asked my issue. I told him everything and issues with Kerala customer care. He said, he will make something out in 48 hours. After that, I regularly updated the Facebook post regarding the issue and the response was same. They are looking into it. Today, 25th March, I called CC kerala. Someone addressed as "Kiran" took the call. To be true, From the minute he took the call to end, His tone is just like I am a culprit and he was jsut like questioning me in police station. I asked the status of the complaint and he said, I have issues only with banking messages and not with Airtel services or OTP ( This was the complaint actually lodged by Shinod, CC supervisor - Bullshift, Then what I told him and what he heard that day) and again started blaming Banks. I am not in a mood to argue with them, a low level CC agent, who doesnt know anything anbout what a customer service is. I again asked about the HO guys update. He said, they only made some note on my account details regarding this. I asked him about higher authorities. He just provided me Nodal Officer details without any delay. This means, They just want to get rid of me from their heads. This shows How poor the CC services are. Not even an apology, but was questioning me like I didnt paid their bills. I again updated Facebook page and requested a callback from HO. They said, They are looking in to it. Same reply. I dont know what they are looking at. Neither the problem solved nor the waiting. I cant do any type of Banking, many logins even, my work need an OTP to mobile. They never understand my situation and keeps on frustrated. I am not going to Port my number to some other providers, even though I can. I am using Airtel services (Prepaid around 6 and half years, Postpaid for 2 years all same with this number). Not even a single time, I forgot to pay their bills before the due date. They dont want to keep such a valued customer and want to flee out of Airtel. I will fight with all means to get this corrected. Why Should I port, when its a problem with Airtel. I demand Airtel, a urgent resolution on my issue. And a compensation for my difficulties faced by you people as listed below 1) Frustration due to calling a local Customer care who doesnt care about customers. 2) Difficulties caused by not receiving such important messages like OTP which blocked my ATM card and other transactions. 3) Lack of timeliness and not solved in said time. 4) Instruction to deactivate DND which caused receiving all junk messages as the issue was not beacuse of DND. I request akosha to please look into this and do the needful to resolve my issue. Was this information helpful? | |||
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Airtel customer support has been notified about the posted complaint. | |||
 25 Comments | |||
Comments
Dear Mr. Dwarakanathan,
This is with reference to your post dated 25 Mar. 2014. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is with reference to your post dated 25 Mar. 2014. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Even i am facing the same problem. I am frustated with them for last two months trying to resolve my issue. They finally blame bank for not sending msgs while the actual problem is with airtel as i am not receiving other messages like IRCTC, BookMyShow, My Office alerts too. Worst service by Airtel. Thinking to switch back to Vodafone.
Dear Arun Dwarakanathan
Thanks a lot for bringing up the concern. However, for us to be able to help you out, we would need a few details regarding your complaint. We have specifically designed a form which will ask you for all the necessary information, which can be accessed by going to our website http://www.akosha.com/homeform.html. We request you to file your complaint with us there. You can also file a complaint by calling[protected]. We look forward to helping you out.
Regards
Akosha Team
Thanks a lot for bringing up the concern. However, for us to be able to help you out, we would need a few details regarding your complaint. We have specifically designed a form which will ask you for all the necessary information, which can be accessed by going to our website http://www.akosha.com/homeform.html. We request you to file your complaint with us there. You can also file a complaint by calling[protected]. We look forward to helping you out.
Regards
Akosha Team
I am having problem with receiving OTP messages for - Online Wallets, Email Logins etc. Banking messages like balance enquiry, ATM withdrawal or Internet banking messages. Also some OTPs are coming very late which is no use. ( Because OTPs are valid for 10 Min)
I Complained on Airtel Customer Care ( Dated 27.07.2015 & Customer care Executive Name - Anjum Ansari ) and they said de register your DND (do not Disturb) application. Since these are not Promotional/advertisements SMS how can airtel stop delivering these sms.
From last 3 to 4 years I activated my full Do not Disturb Service and never faced above problem. Now i am facing above problem After porting my mobile no to Airtel from Idea. Because of these i could not login to email accounts/on-line wallets, unable to do on-line money transactions etc.. Also I rechecked with my bank, Online Wallet providers and they Are confirmed that my register mobile no is same as was previous and No problem from there side.
I Complained on Airtel Customer Care ( Dated 27.07.2015 & Customer care Executive Name - Anjum Ansari ) and they said de register your DND (do not Disturb) application. Since these are not Promotional/advertisements SMS how can airtel stop delivering these sms.
From last 3 to 4 years I activated my full Do not Disturb Service and never faced above problem. Now i am facing above problem After porting my mobile no to Airtel from Idea. Because of these i could not login to email accounts/on-line wallets, unable to do on-line money transactions etc.. Also I rechecked with my bank, Online Wallet providers and they Are confirmed that my register mobile no is same as was previous and No problem from there side.
I am facing the same issue. I just wanted to know whether your issue was resolved ? If so, how ?
i am facing the problem of not getting OTPs. I am frustated with them for one months trying to resolve my issue..from the day i did my number port from vodafone to airtel . They finally blame all online e-commerce sites for not sending msgs while the actual problem is with airtel as i am not receiving other messages like paytm irctc kvoos BookMyShow, My Office alerts too. Worst service by Airtel. Thinking to switch back to Vodafone for that i have to wait for 6 months .. big time fraud by the airtel you should inform this before that you may face such type of problems after porting the number from vodafone to airtel now i am puting this case in consumer coat so that others will not face this problem because i noe you cant solve my issue i have to wait 5 months more now...bad luck for me... ref number 67141709
Exactly same problem with me. No bank and Airtel OTP and other issue.
Tired of communicating with Nodal/Appellate authorities of Airtel.
Full dump of mail correspondence with complaint no given below :
COMPLAINT NO :[protected]CALL DROPS, POOR NETWORK AND SMS ISSUES
Dear Madam,
It seems Airtel expect me to wait indefinitely for a resolution.
Am I demanding too much of a Service?
I will have no other option but to move TRAI on this .
Also note I expect not to be billed for amount as I have not received your full range of services as per my plan due to the stated issues.
Request you to come back with a definite timeframe for resolution .
On 08-Jul-2017 11:24 AM, Gora Sen wrote:
Dear Madam,
Still awaiting resolution.
It is really surprising that as an Airtel customer I cannot get SMS and OTP from Airtel itself !
This does not reflect well on your technical team.
I am also suffering as my Bank SMS and OTP has also stopped.
Personal sms both incoming and outgoing is working fine as some other commercial SMS.
Your urgent action is required.
Regards
G Sen
On 05-Jul-2017 4:05 PM, appellate.[protected]@in.airtel.com wrote:
Dear G Sen,
This is in reference to your email informing us about not receiving the OTP sms from airtel on your airtel mobile number [protected].
Basis our discussion on [protected], I would like to inform you that I have escalated your issue to the concerned department and they will update you within 48-72 working hours.
Further, please consider this as an interim response.
For further queries, please do email.
Customers touch points:
Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7.
Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Please visit our website www.airtel.in for a range of products and services.
Yours sincerely
SHEETAL¿¿ NA
bharti airtel limited
[protected]Original Message[protected]
From: [protected]@hotmail.com
To: appellate.[protected]@in.airtel.com
Cc: nodalofficer.[protected]@in.airtel.com;[protected]@airtel.com;amitdas.[protected]@gmail.com;[protected]@protocolccu.com
Sent: 04/07/2017 07:10:36 PM
Dear Madam,
Regret, that you have been of NO assistance whatsoever !
What I understand from your below mail is you will not be able to improve the services in near future.
I want my number to be ported back to Vodafone.
Urgently guide me for the same.
Also I do not want to be locked up for 90 days since you have failed to provide even the basic services like a good call quality or network.
If I do not receive your porting permission, I will be bound to escalate this issue to TRAI as I feel I have been duped into taking your services.
Regards
G Sen
From: appellate.[protected]@in.airtel.com
Sent: Tuesday, July 4, 2017 12:59 PM
To: [protected]@hotmail.com
Subject: Re: MOBILE NO[protected]COMPLAINT NO :[protected]CALL DROPS, POOR NETWORK AND SMS ISSUES
Dear G Sen,
Greetings from Airtel!
This is in reference to your email regarding network coverage issues on your airtel mobile number [protected] and others.
As per our conversation dated[protected] on [protected], I would like to inform that your concern registered vide reference number 76789688 dated[protected] has been attended by our network engineers.
Further, this is to apprise you that we are in process of enhancing our network at the problematic location. Since, this also involves certain business approvals, clearance from local authorities and some external factors, it is un-certain to decide and provide any specific time frame.
Therefore, this is the best possible coverage that can be provided presently. We hope you understand and would extend your kind co-operation in this regard.
Thanks for reaching out to us.
Delighted to assist you.
Yours sincerely
Ramya Gangadharan
bharti airtel limited
[protected]Original Message[protected]
From: [protected]@hotmail.com
To: nodalofficer.[protected]@in.airtel.com
Cc: [protected]@airtel.com;[protected]@protocolccu.com;amitdas.[protected]@gmail.com;appellate.[protected]@in.airtel.com
Sent: 04/07/2017 01:25:02 PM
Dear Sir,
I have ported this number from Vodafone about a month back and since then I am regretting my decision!
There is hardly any call which I can complete without drops.
My contacts regularly complaint that they get 'unavailable ' message when trying to contact me.
Also my Bank SMS and OTPs have stopped. Have checked with the bank and their server is pushing the SMS but the same is not received by me.
I have been following this up for the last 3 weeks to your helpline which can be ascertained from the call log in your helpline no.
I have also followed up with my Airtel Relationship Manager, Mr Amit Das without any success.
I am self employed and thus incurring immense hardship and business loss due to poor connectivity of your network.
Also as Bank sms & OTP has stopped coming my account may get misused and who will be responsible for it?
The connectivity is bad everywhere, bit it seems it is worst when I am at home which is Parnasree, Kolkata-700 060 area of Kolkata.
I request you to resolve this issue within 72 hours. Else permit me to revert back to Vodafone .
Regards
G Sen
Tired of communicating with Nodal/Appellate authorities of Airtel.
Full dump of mail correspondence with complaint no given below :
COMPLAINT NO :[protected]CALL DROPS, POOR NETWORK AND SMS ISSUES
Dear Madam,
It seems Airtel expect me to wait indefinitely for a resolution.
Am I demanding too much of a Service?
I will have no other option but to move TRAI on this .
Also note I expect not to be billed for amount as I have not received your full range of services as per my plan due to the stated issues.
Request you to come back with a definite timeframe for resolution .
On 08-Jul-2017 11:24 AM, Gora Sen wrote:
Dear Madam,
Still awaiting resolution.
It is really surprising that as an Airtel customer I cannot get SMS and OTP from Airtel itself !
This does not reflect well on your technical team.
I am also suffering as my Bank SMS and OTP has also stopped.
Personal sms both incoming and outgoing is working fine as some other commercial SMS.
Your urgent action is required.
Regards
G Sen
On 05-Jul-2017 4:05 PM, appellate.[protected]@in.airtel.com wrote:
Dear G Sen,
This is in reference to your email informing us about not receiving the OTP sms from airtel on your airtel mobile number [protected].
Basis our discussion on [protected], I would like to inform you that I have escalated your issue to the concerned department and they will update you within 48-72 working hours.
Further, please consider this as an interim response.
For further queries, please do email.
Customers touch points:
Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7.
Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Please visit our website www.airtel.in for a range of products and services.
Yours sincerely
SHEETAL¿¿ NA
bharti airtel limited
[protected]Original Message[protected]
From: [protected]@hotmail.com
To: appellate.[protected]@in.airtel.com
Cc: nodalofficer.[protected]@in.airtel.com;[protected]@airtel.com;amitdas.[protected]@gmail.com;[protected]@protocolccu.com
Sent: 04/07/2017 07:10:36 PM
Dear Madam,
Regret, that you have been of NO assistance whatsoever !
What I understand from your below mail is you will not be able to improve the services in near future.
I want my number to be ported back to Vodafone.
Urgently guide me for the same.
Also I do not want to be locked up for 90 days since you have failed to provide even the basic services like a good call quality or network.
If I do not receive your porting permission, I will be bound to escalate this issue to TRAI as I feel I have been duped into taking your services.
Regards
G Sen
From: appellate.[protected]@in.airtel.com
Sent: Tuesday, July 4, 2017 12:59 PM
To: [protected]@hotmail.com
Subject: Re: MOBILE NO[protected]COMPLAINT NO :[protected]CALL DROPS, POOR NETWORK AND SMS ISSUES
Dear G Sen,
Greetings from Airtel!
This is in reference to your email regarding network coverage issues on your airtel mobile number [protected] and others.
As per our conversation dated[protected] on [protected], I would like to inform that your concern registered vide reference number 76789688 dated[protected] has been attended by our network engineers.
Further, this is to apprise you that we are in process of enhancing our network at the problematic location. Since, this also involves certain business approvals, clearance from local authorities and some external factors, it is un-certain to decide and provide any specific time frame.
Therefore, this is the best possible coverage that can be provided presently. We hope you understand and would extend your kind co-operation in this regard.
Thanks for reaching out to us.
Delighted to assist you.
Yours sincerely
Ramya Gangadharan
bharti airtel limited
[protected]Original Message[protected]
From: [protected]@hotmail.com
To: nodalofficer.[protected]@in.airtel.com
Cc: [protected]@airtel.com;[protected]@protocolccu.com;amitdas.[protected]@gmail.com;appellate.[protected]@in.airtel.com
Sent: 04/07/2017 01:25:02 PM
Dear Sir,
I have ported this number from Vodafone about a month back and since then I am regretting my decision!
There is hardly any call which I can complete without drops.
My contacts regularly complaint that they get 'unavailable ' message when trying to contact me.
Also my Bank SMS and OTPs have stopped. Have checked with the bank and their server is pushing the SMS but the same is not received by me.
I have been following this up for the last 3 weeks to your helpline which can be ascertained from the call log in your helpline no.
I have also followed up with my Airtel Relationship Manager, Mr Amit Das without any success.
I am self employed and thus incurring immense hardship and business loss due to poor connectivity of your network.
Also as Bank sms & OTP has stopped coming my account may get misused and who will be responsible for it?
The connectivity is bad everywhere, bit it seems it is worst when I am at home which is Parnasree, Kolkata-700 060 area of Kolkata.
I request you to resolve this issue within 72 hours. Else permit me to revert back to Vodafone .
Regards
G Sen
Hi,
Its been a month now that i am not receiving any banking related SMS, OTP in to my airtel mobile number.I have contacted bank in order to know whether its the bank issue or not.But the bank people have said, from their side its all fine and its the issue with the operative side.Next i ahve called and asked the airtel customer care they too told its fine.It was all fine till dec 16 2017.But after that i stopped getting banking sms, OTP etc.As i have read i came to know many of them are facing the same issue.
Kindle help me out
Its been a month now that i am not receiving any banking related SMS, OTP in to my airtel mobile number.I have contacted bank in order to know whether its the bank issue or not.But the bank people have said, from their side its all fine and its the issue with the operative side.Next i ahve called and asked the airtel customer care they too told its fine.It was all fine till dec 16 2017.But after that i stopped getting banking sms, OTP etc.As i have read i came to know many of them are facing the same issue.
Kindle help me out
I am having the same issues from Airtel. Other SMS I am sure show up in a reasonable time frame. Its only when you need an SMS, Airtel manages to delay the SMS to such an extent that the payment gateway closes. It looks like a planned delay from Airtel so that customer switch from using other payment methods to the Airtel payment gateway. I have lodged a complaint with them. Lets see. I have been an Airtel postpaid customer for 13 years now. Slowly realising that Airtel is taking my business for granted. Guess porting is the way to go.
Facing the Same Issue Here i am not Receiving any OTP's on my Airtel number. The Airtel customer care is blaming the Bank side but the bank they have a clean record with number of times the OTP has been sent to my Mobile number. but the Airtel Guys they say that they dont have any records related to OTP. Struck up as i cannot make any Bank transactions without the OTP
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This is with reference to your post dated 25 March 2014.
We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@in.airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
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