Airtel — i am repeatedly receiving emails about a mobile ebill which i am not the owner

Airtel — i am repeatedly receiving emails about a mobile ebill which i am not the owner

H Hari Naidu Jul 22, 2018 Dec 24, 2024 This thread was updated on Dec 24, 2024

Hello team, From last few weeks i have received 6 emails mentioning that my bill details has now been upgraded to ebill for online and easy access. It shows a number which i am not an owner of. Infact i have last used airtel number 10 years ago. Every time i recieve this email as mentioned in the email i forward it [protected]@in. Airtel.com and every time they respond as follows "this is with reference to your email expressing concern on receipt of alerts/ebill for mobile number xxxxxxxxxxx. I regret the inconvenience you have experienced. I have made the necessary changes in our system to ensure that the issue does not recur. Please do let us know if you experience any such issues in future. I appreciate your efforts in letting us know on the issue" But still i am repeatedly getting the same email after few days. I have repeatedly asked them in the following emails whats their complain number / email id but they have failed to share it with me. How can i stop this. I feel my details are being misutilsed Was this information helpful? No (0) Yes (0)
Airtel customer support has been notified about the posted complaint. Jul 29, 2018 Updated by Hari Naidu i am receiving atleast one email every day now and i am tired letting airtel agents know the same Any idea how can this stop ?
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Kumkum prabha Mishra

Dec 24, 2024

I, Kumkum, am a residence of CKP, Jharkhand and we availed airtel XStream fiber connection in the month of May for 3 months and it was supposed to disconnect its service by August 16 or something but in the mid of August we left our home for some inconvenience back in our home state Odisha. From that day onwards we have not used the Wi-Fi since. But on 9th December 2024 all of a sudden, we receive a Wi-Fi bill from an email [protected]@airtel.com but I am very sure that this must be a fraud because we opted for a pre-paid service and so getting a bill doesn't make any sense and it mentions false past records of bills paid and service taken.