[Resolved] Airtel — I didnt receive my refund amount | |||||
Dear Airtel, had applied for broadband connection. but i didnt get the connection for more than 12 days. So i opted for other internet providers. When i asked for the refund amount, they asked me to get it from airtelonlinerefund mode. I did the same. Still i have not heard anything about the status of my cheque. Also i am not able to check the status of my cheque. Please provide the status of my cheque and procedure to find the status in future. My ticket number : AOR93cb94 Was this information helpful? | |||||
May 11, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jun 21, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 20 June 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jun 22, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 20 June 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 2 Comments | |||||
Comments
Hi Akanksha/Airtel,
Its more than 15 days since i provided you the details requested. Still i didn't hear anything from you.
So can i assume that airtel is trying to cheat on me or airtel has a bunch of lazy people or airtel is very poor in customer care or airtel does not have the guts to face the customer incase they have made some mistakes or airtel does not have the potential to be fair to the customers.
You want the customer to reply withing one day but you dont respond for 15 day. Thats really a strange attitude you have on your customers.
Regards
Joannes
Its more than 15 days since i provided you the details requested. Still i didn't hear anything from you.
So can i assume that airtel is trying to cheat on me or airtel has a bunch of lazy people or airtel is very poor in customer care or airtel does not have the guts to face the customer incase they have made some mistakes or airtel does not have the potential to be fair to the customers.
You want the customer to reply withing one day but you dont respond for 15 day. Thats really a strange attitude you have on your customers.
Regards
Joannes
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thanks for the quick response.i had sent the requested details to airtel.[protected]@airtel.com from [protected]@gmail.com. You can contact me through [protected].
[protected] accno
53134439 orderno
[protected]
hope you got everything necessary to solve my request.
Note : Just because the customer did not respond within 1 day does not mean the issue is resolved.
Regards
joannes