Airtel — I have data balance but not work

Address:

At Mahakal, Post Nalwadi, Wardha - 442001

I recharge 1.5GB /day data balance and another extra data balance of 12GB at 98₹.

So I completely used 1.5GB daily data balance but I have that remaining data from 12GB extra recharge. then also some site are not opened after 1.5GB used from dailt data pack. That sites are very important as from my job point of view.

And when I tried to complain for the same on Airtel Thanks App then it shows that you used all data. and when I try Customer Care then there also I received same response.

If that extra data pack not work after daily 1.5GB uses then what is use of that extra data pack ?

I attached screenshot which shows I have data pack but I am unable to use internet.

Please solved this issue as soon as possible before my working day start.