[Resolved] Airtel — I have tried to recharge my mobile number money deducted but recharge not done

Debashis Layek

from Bankura, West Bengal

Address:	Bardhaman, West Bengal, 722136
Website:	My Airtel app

I have tried to recharge my Airtel mobile number [protected] through my Airtel app via SBI card on 29/05/18 at 10:37 am. Two times of OTP came & I have submitted that. At that time my SBI ACCOUNT debited Rs 399 two times total amount Rs. 798. But benefit not received. My Airtel app shows recharge not done. I have contact with the company customer care executive they said that your money will be credited within 7 to 10 working days. But I have not received. Again I have contact the customer care executive Team Leader name Subhankar Paul contact number is +[protected] told that please wait I have written a complaint against the matter & the complaint number is [protected] and said your matter will be solved on 14/06/2018. But I have not received money back till today. Again today I contact they said your money have been credited to your bank contact with your bank. I go there but the Manager shows money have not credited to your account. Please let me know what can I do now.

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Jun 21, 2018

Complaint marked as Resolved

Nodal officer call for the bank statement from 29/05/18 to 11/05/18 I have given her. She takes a complaint and said it will be resolved on 21/05/18 at 9:43 am. Complaint number isCONRC3061968439900. But till not resolved. I have tried to contact with her but number is switch off. The number is +91 80 4285 5400. Then I have mail her if you don't give my money back I will go to consumer court. But till I have not received money back. Pleease let me know what can I do now.

Airtel customer support has been notified about the posted complaint.

Jun 21, 2018

Updated by Debashis Layek Sorry bank statement date was 29/05/18 to 11/06/18.

Jun 22, 2018

Updated by Debashis Layek Today Nodalofficer call me back at 11am and told me that please wait another 72 hours I sent this matter to our back office executive they will respond to you but not said that your money will be back. I said please you don't do anything I am going to Consumer court. I meet with you there.

Jun 24, 2018

Updated by Debashis Layek Till I have not received money back. Please do something.

Jun 25, 2018

Updated by Debashis Layek Till I have not received money back although 72 hours have been past. Sir please do something for my money back. I am sending you that mail copy in which the Nodalofficer sent me.

This is in reference to your email regarding online recharge benefit not received for your airtel mobile number [protected].

"At the outset, we regret the inconvenience caused.

As discussed on your alternate number [protected], we have escalated your issue to the concerned department and our team is working to resolve your concern at the earliest. One of our resolution specialists will update you on the status of your complaint within 72 hours. We appreciate your cooperation till such time.

Thanks for reaching out to us. Delighted to assist you.

Best Regards,
Divya Yerra
Advisor : Customer Experience
Bharti Airtel Ltd"

Jun 25, 2018

Updated by Debashis Layek Dear Sir
My matter was not resolved please do something.

Debashis Layek
[protected]