[Resolved]  Airtel — illegal international roaming charges

Address:	Mumbai City, Maharashtra, 400092
Website:	Airtel

Hi
My name is jimeet shah, i have family plan of rs.1199 activated which includes 3 free family add ons. My primary number is [protected].

I wanted to activate international roaming pack of 10days for indonesia which is about 2999rs. For 10days on my add on number [protected] from 16th sept 2018 to 23rd sept 2018. So i called airtel customare care on 15th or 16th sept 2018 regarding the activation. So the customare care said that your pack of 10days of 2999 rs. Will be activated when you reach indonesia and internatinal roaming will be activated in half an hour.

But as on today 6th oct 2018 as i received the bill on mail i have been charged 6008rs. For the international roaming that is regular charges and not according to the pack i activated before going. So i called customare care and was informed that your plan was not activated and you have been charged on regular basis.

So how come its my fault as the mistake is from your side but they replied we cannot do anything you have to pay the bill amount.

Please solve this issue as its not the fault from my side and as i have heard you record all the calls for emergency purposes you can check it or i wont pay the bill amount and go for the portability or will have the new operators connection.

I have called from my side for the activation of the pack but from your side you are trying to cover your fault. Its not good as i thought airtel was good and 1 month back i have ported my number from vodafone to airtel. Please dont prove me wrong or else i have to port again all my 8 numbers of my family using airtel to other operators.

Please look into this matter seriously and this is not how you treat customers.

Hope you will resolve the issue positively and as soon as possible.

Thank you