Airtel — Incorrect charges on my phone

Address:

New Delhi, Delhi

Hi, I was carrying an Airtel mobile phone number ([protected]) for a long time. Couple of years ago, I asked Airtel to close my mobile account as I was not in the need of that number. As obvious, they didn't want me to quit their services and offered me advance rental plan of Rs 500 for 2 years. The phone bill would come only as per my usage. I paid the amount for next 2 years. I hardly used to use that phone and I lost it some time back. My mistake was that I missed to inform Airtel however it is supposed to be Advance Rental. They have to charge me in advance before they activate my services for next tenure. To my surprise, I received a bill of around Rs 600 in my e-mail. When I replied back asking them to close my account as I am not using my number, Airtel said that I need to pay this bill irrespective o[censored]sage of this number. How can you charge me "Advance Rental" if I am telling you that I won't be using your services in future. Airtel is charging this amount to me for future usage of this phone and now threatening me to take legal actions (that I know they can't) if I don't pay this amount. I request you to help me in resolving this matter. Thanks, Vikas Malhotra er.[protected]@gmail.com [protected]