[Resolved] Airtel — Incorrect name in Airtel records since 5 years | |||||
I am using airtel mobile prepaid connection since 5 years and just last week when i happen to login to www.airtel.in and check my account details, my name reflects incorrect under personal details. My name is "janaka rao k" and the airtel website shows my name as 'akash rao' Since two weeks i am sending back to back emails to airtel team to correct my name and address in their records and this is the response i receive : Dear customer, This is in reference to your email regarding wrong name updated for your airtel mobile number xxxxxxxxxx. We regret for the inconvenience caused. As discussed with you on your number xxxxxxxxxx, your issue has addressed. As per the revert from the concerned department, your profile details are updated as per the sef (Subscriber enrollment form) at the time of obtaining your sim. Therefore, we are unable to make the change. Thanks for reaching out to us. Delighted to assist you. Best regards, Hemanth gandhavarapu Service specialist Airtel The above reply clearly indicates : 'we made error, but still you have to live with it" I dont agree with the above response from airtel team, i am extremely dissatisfied with the airtel team, for not resolving a simple issue. Was this information helpful? | |||||
Jul 21, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jun 09, 2017 Airtel Customer Care's response Dear Mr. Rao, This is with reference to your post, dated 08 June 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jun 19, 2017 Airtel Customer Care's response Dear Mr. Rao, This is with reference to your post dated 08 June 2017 . We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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